Astound Reviews

Really crap company

Really crap company Raised my rates several times In the end I was paying 68 monthly for the same service they offered for 20 for new accounts And as of this year they no longer prorate account cancellation so if you need a few days outside your billing cycle you either lose internet or pay for an extra month Complete ripoff

Will lie about a bill and set debt collectors on you- anyone is better

I reached out to cancel my bill after years of poor service and a poor product They turned off internet immediately instead of waiting until the end of the billing cycle I had to call and get it reinstated and was at that point promised that my account is closed and I owed no money Flash forward to a year later and I am getting a collections agency reaching out about my overdue balance They say they sent me a letter no email or call to tell me about this bill They also promised me on the call when I closed my account that I owed nothing and would not be charged Now when I called them about the collections agency they conveniently can t review old calls and there s no notes and they are demanding payment Crappy company with a crappy product and crappier business practices

ISP nightmare

Customers and staff are jumping off the sinking ISP Titanic Astound broadband had multiple outages over the last few years After they rebranded their name from Grandecom to Astound the decline started Rude basic knowledge hypocracy and increased billing practices no outage credit late fees When I call in an outage they quickly deny it I would then talk with outside plant in the field they believed me Talking with Astound tech support in person supported many suspicians Outside plant Line technician and Inhouse technicians are frustrated with mismanaged astoundingly arrogance Talk to street employees who really know Venezuelans could do a better job

Consistent internet outages with no

Consistent internet outages with no warnings heads up or communication whatsoever Support staff are unhelpful when contacted as they report their side shows everything working OK The only resolution I was offered was to pay out of pocket to send a support worker out to check the network in my apartment which is something I can do easily - no internet was being received by my router The cherry on top was since cancelling early into my billing cycle they refused to prorate my cancellation and are requiring me to pay the full bill despite the ability to remotely cancel service What a joke of a company I will never use again Competitors are more affordable faster and more reliable

This company is a rip off

This company is a rip off my sister signed up for what she thought was a 20 internet if she set up auto pay and paperless billing Not only did she not get a 20 bill more like 30 When she signed up she used a credit card for auto pay no one told her that she had to use a bank account even when she chatted about he bill after hetr first 20 days Now that she is over 30 days they tell he that she can t get the discount because she did not use her bank account What a scam this company is I told her it is better to pay a little bit more for a honest company then to deal with crooks she will change ISP company

For a company whose business is in

For a company whose business is in COMMUNICATION it s impossible to access your Astound account online from outside the USA

Astound Would Not Prorate my Bill

Astound raised their prices without warning - the announcement about upcoming price changes was in one of the previous bills but I am on auto-pay with them and did not look into the bills They should have sent a regular or a secure email announcing the price hikes but this way this was a buried info Another buried info was their policy that they would not prorate the bills if the services are cancelled midway through the billing cycle I ve never heard of a company doing business like that So what they do is legal but highly unethical I switched to Comcast today as I couldn t afford to stay with Astound after the price hike But I am thoroughly disappointed that they wouldn t prorate my bill especially after burying all the info that could be useful to a customer like me and without finding another way to warn about upcoming charges

Service is terrible

Service is terrible You almost never get the speeds you re paying for Customer service is terrible if they can even be reached

Absolutely terrible service BBB rated F Don t use them

Absolutely terrible service I will NEVER use Astound again Their fiber in Chicago is slow and unreliable Their technical and customer support is worthless We had to have this trash service for 2 years and it was awful When we moved I called to cancelled the service but it was two days after my billing cycle and I was informed that somewhere in the tiny print I agreed to pay a full month regardless of when I cancelled because RCN does not pro-rate billing That is outright theft I specifically asked the women who cancelled my service if there was anything else RCN would try to steal from me and confirmed that there was no equipment to send back or other actions I needed to take to complete the cancellation She assured me there was nothing A month later I get a bill for phone equipment We didn t have a phone When I called they gave me a case number and said someone would call me back I got a message and called back again After waiting 30 minutes on hold the rep tells me their is some black box that was installed that I have to return I told him it can t be returned We don t have it And spent 30 more minutes having a ridiculous conversation with and idiot reading scripts to me and then telling me if I don t pay they ll send me to collections I don t care if it s 1 I am not giving RCN another cent and will tell everyone I can never to use their service I filed a BBC complaint today and found Astound Broadband is F rated for Failure to respond to 35 complaint s filed against business 22 complaint s filed against business that were not resolved 710 complaint s filed against business Absolute garbage