Astralpool Reviews

The same exact experience as other

The same exact experience as other reviews about being sold a dodgy product and then them avoiding any responsibility to repair it or bother to contact me I too will be taking legal action against them Do not do business with this company

Fluidra Astral Pools are impossible to

Fluidra Astral Pools are impossible to deal with We have been waiting for a recall part for 4 months Sitting on hold to speak to someone for 3 plus hours When phoning staff have no idea and read off the same script each time When phoning head office they pass you around the office and take no responsibility We have been told by one staff member we are better off contacting the ACCC to get anything done

Do not buy an Astral Electric Heat

Do not buy an Astral Electric Heat Pump We paid 6 5k for a pump supposedly BUILT FOR THE AUSTRALIAN ENVIRONMENT It failed after 4 years requiring a 1200 replacement part installation costs Poorly designed for such an expensive product Avoid

AstralPool are shameless

Waiting patiently for almost a year for the pool heater recall issue to be actioned I m of the view that in my case AstralPool hope I go away If I get a plumber to fix my heater AstralPool state on their recall FAQ s that their liability ends So what who cares AstralPool have gone into hiding over this matter they are demonstrating an utter disregard to us all theirs is a policy of paying lip service and nothing more AstralPool need to be held legally accountable for their contemptible attitude to customers I m determined to see that they are A Current Affair anyone

Absolutely hopeless company

Absolutely hopeless company They have a gas heater re call and now they are in hiding Fraudulent companyStay away and save your money

Don t waste your money

Don t waste your money Product is expensive rubbish I bought the Equilibrium pool chlorinator and variable speed pump 4 years ago Already the circuit board has been replaced the cell has been replaced and the automatic acid dosing pump has now just died at the same time as the pump rev display To fix the pump I m up for 850 00 plus still waiting to hear back from the pool shop as to whether AstralPools are going to fix the Chlorinator I don t believe they have a choice under Australian warranty contracts because this model when purchased had a 5 year warranty For those unaware the warranty for this chlorinator is now 3 years This reduction in warranty is just confirmation that their product does not last Obviously costing the company too much money in warranty work My message to consumers is don t waste your hard earned money on an expensive product that does not last The product is fancy tech crap that is unreliable and won t go the distance for a high priced item When it all dies it s not being repaired it is being replaced with another brand of chlorinator and pump

Product doesn t work

Product doesn t work Every excuse under the Sun

Never again with Astralpool

Astralpool didn t want to pay for the work under warranty They charged us instead When questioned they said the warranty has expired even though the warranty was still valid Now the same issue recurred and when contacted they said the warranty has expired but admitted the was there when it happened last time But they refused to acknowledge they were involved at that time even though there is proof in the form of email case number etc I got the impression they do not want to provide customer service and honour the warranty They displayed really bad attitude in blaming the customer than accepting any of their mistakes Never again I ll deal with them

Extremely Disappointed with Fluidra s Mishandling of my Warranty Claim

I am extremely disappointed with the way Fluidra has handled my warranty claim for my gas pool heater The lack of professionalism poor communication and disregard for customer concerns have left me frustrated and dissatisfied First and foremost I want to address the complete lack of responsiveness from Fluidra Despite multiple attempts to reach out through emails and phone calls it took an excessive amount of time for them to even acknowledge my claim Moreover they falsely claimed to have replied to my emails when no such response was received This level of negligence and deception is simply unacceptable During our telephone conversation I was shocked by the audacity of the representative to outright lie about their previous communication attempts Their failure to provide timely updates or even the common courtesy of a reply reflects a lack of professionalism and respect for customers Furthermore Fluidra s justification for declining my warranty claim is both unreasonable and ironic They insist on having pool chemistry reading confirmations for the last three months completely disregarding the fact that I have had monthly pool service by a reputable pool company since the pool s handover in 2018 I have faithfully maintained the pool s chemistry and promptly addressed any imbalances It is absurd for Fluidra to focus solely on the last three months when I have consistently prioritized the proper care and maintenance of my pool for years Fluidra s refusal to accept or acknowledge the evidence I provided including documentation from the pool service company speaks volumes about their lack of accountability and unwillingness to stand behind their products I expected better customer service and support from Fluidra especially considering the investment I made in their gas pool heater Unfortunately my experience has shown that they prioritize evading their responsibilities rather than addressing legitimate warranty claims In light of Fluidra s unprofessionalism poor communication and unjustifiable warranty declinature I cannot recommend their products or services to other consumers It is crucial for potential customers to be aware of the difficulties they may face if they encounter any issues with their products and need to rely on Fluidra s warranty coverage Overall I am deeply disappointed with Fluidra s treatment of my warranty claim and their disregard for customer satisfaction They have demonstrated a lack of integrity and failed to meet the basic expectations of a reputable company