Athome Reviews

HORRIBLE RETURN PROCESS ONLINE PURCHASE

Item ordered online and delivered at an outrageous cost had a flaw Requested a new one be sent out at no cost to me and I would then send back the flawed item after received the replacement also at no additional cost to me provide me with a return shipping lable NOT POSSIBLE I could drive to nearest store not close to return and reorder paying for shipping and then let them know I returned the other and then they would reimburse my shipping No way I am trusting I would ever get that shipping refunded Also offered a 20 credit which given the original cost of the item was minimal but I grudgingly accepted that offer Now let s see if it actually is processed Additionally there is no mechanism to actually speak with a customer service representative

They lie about rug size and won t make it right

I ordered and paid for an advertised 8x10 rug and a suggested 8x10 rug pad The rug arrived and was 7 10 x8 11 but the rug pad was 8x10 as advertised When I pointed this out to customer service I was told rug sizes are an estimate they weren t going to make it right but referred me to their return policy if I wanted to return it No apology or anything Never getting my business again

I am writing to bring to your attention

I am writing to bring to your attention a deeply disappointing experience my wife and I had on December 4 2024 at one of your locations While waiting for assistance a manager whose name I believe Valerie at 5700 NJ-42 N Turnersville NJ 08012 approached us Without introducing herself or greeting us she simply stood in front of us silently When I said hello and asked for assistance her response was dismissive stating she couldn t help without a name What followed was even more upsetting After I mentioned to my wife that the service was poor the manager made a hurtful remark implying That s the reason you re doing Uber now clearly mocking our situation My wife and I are working hard to make ends meet and this comment was not only unprofessional but also deeply insensitive and disrespectful I expect better from someone in a leadership position at your company Such behavior is unacceptable and does not reflect the customer-focused values your brand represents I kindly ask that you investigate this incident and take appropriate action to ensure no other customers are subjected to similar treatment Thank you for your time and attention to this matter I look forward to hearing from you regarding the steps taken to address this situation

Avoid this place

Avoid this place Go to Home Goods Horrible organization

Don t buy anything online

Don t buy anything online They use a 3rd party called roadie for delivery and it s easy for your order to go missing This is unacceptable i never thought I d have to worry about a national chain store losing my couch

Ordered on line

Ordered on line Never received and when trying to track was told that number they gave me to track will not work in their system Looks like I was taken for a fool once again Do not order from this company

Don t bother shopping online ever

You can spend hours shopping their online site but their stock system is not precise at all Combine that with their incredibly odd shipping or pickup situation and you ll find yourself with a waste of time and no items as they routinely follow up hours later saying items in your order are actually out of stock

Online ordering doesn t work store is disorganizeed

Order a bed frame online Called the store to find out when I could pick it up No problem come in after a couple of hours and it will be ready Got there after a 45min drive in traffic Store has no record of the order Called my credit card and they had the order but the store never accepted the order After about an hour of management and me trying to figure this out I ordered it at the store and after about 20 minutes of searching through the store s disorganization found one on the shelf Obviously their online ordering system doesn t work Needless to say I won t be shopping there again

I ordered an Office Desk online from At

I ordered an Office Desk online from At Home and it arrived with a major defect a large dent on the tabletop I immediately contacted customer service and explained the urgency of the situation as I needed the desk replaced or resolved quickly They assured me I would hear back within two days but it has now been three days and I still have not received any response Because of their lack of follow-up I am stuck without a desk I can t even place a new order or process a return since I am waiting for their response This situation is incredibly frustrating and unprofessional I expected better communication and customer service from At Home especially in resolving issues with damaged products Extremely disappointed