Atlaspetcompany Reviews

I fell hard for the marketing

I coveted Atlas gear for my 3 pups Then I made my first purchase - a packable bowl It had no reviews and was almost 40 but I did it anyway Then I tried to get my dogs to use it without spilling all the water out it s a tiny parachute-type thing And I tried to set it on trails the beach in long grass without wasting water When I realized I was carrying twice as much water to compensate I gave up Adequate water for the pups is priority 1 on our hikes I thought a company as heavenly as Atlas would make it right Nope they didn t care After learning from customer service that I was 5 days outside the return window I left a calm and honest review of the bowl They deleted it I asked why they did not respond Don t fall for the hype

Awful

I bought a collar that does not stay on and endangers my pup I reached out to customer service and they were no help Super disappointed because I only ordered because of the lifetime warranty promise Shop elsewhere

Not for strong pullers

Do not use Lifetime leash with strong pullers reactive dogs Handle broke open after 9 months letting my 50 lb fear aggressive dog loose Very scary

Garbage product

Garbage product I spent nearly 100 for their no pull harness Spending more money I expected a high quality product My dog is not a strong puller or a chewer After the 3rd or 4th time using the harness the latch broke off of it When I sent a message to their support team I was told that I need to spend 5 to send it back for repair I do not feel like I should have to pay to send back a faulty product that fails after a handfull of gentle uses

Leash is dangerous failed completely

I purchased the ultra strong lifetime leash for a medium-sized dog and have used it lightly and with care Nevertheless the clasp just failed when I attempted to connect it to my dog s harness and now the clasp falls open and shut with absolutely zero function I m so grateful we were inside the house when it happened but I shudder to think someone else might not be so lucky The company refused a refund but offered a repair which I declined---the mechanism itself is faulty and broke with no provocation so why would I ever trust it not to break again My advice save your pup from potential catastrophe yourself from heartache and your wallet from losing money and choose a different company for your leash

40 to Exchange a Gift

Atlas Pet Company wants to charge me 40 to exchange a harness for the correct size I got this as a gift Do NOT buy from them

Do Not Buy from this Company

Do Not Buy from this Company A huge Scam Will not exchange like advertised and refuse to refund money A total Scam Product is a cheap band and a lousy set up for your pet Way to expensive for what you get will not be in business long

Bought a leash and a collar from them

Bought a leash and a collar from them almost 2 years ago always use it with my pet whenever we go out It hasn t frayed or broke definitely recommend it They do have a replacement lifetime warranty specially in the US where they cover ANY damage done to it I m in Brazil so I don t know exactly how it works but I ve also not needed the lifetime warranty myself these collars are pretty durable and the quality is great

My favorite

Have bought a leash collar and harness from these guys and love all three They re a small business and the quality is top notch You might pay a little but more upfront compared to other brands but for the customer service and lifetime warranty I d say it s well worth it My little dude looks so handsome in his Lifetime setup