Atmail Reviews

Embarrassingly poor service

I signed up for atmail in 2014 I have a lot of domains they each have one email address most of the domains at the time were hosted on shared hosting servers which means the emails that are meant for users or myself would get marked as spam as someone else on the shared IP address would have ruined it for all of us by sending out spam email this is very common So I found atmail the website seemed clean they had some decent on site reviews and a 30 day trial Things went well for the trial I spent hours days moving all of my email addresses and their stored emails over This means changing DNS settings per domain a mess when you ve got 10 to change and email migration After letting my personal emails runs for a few days I moved some important ecommerce clients to their service happy to have them off of shared hosting email woes and finally relieved of managing a mail server Once the trial ended and I started paying 80 dollars a month for their cloud email hosting things took a huge turn for the worse Each week the servers would simply go down for hours no sending no receiving no access even to webmail This would happen at sporadic hours without any updates notifications or preemptive notice from atmail Their support portal which is simply a page on their website with their email and phone number on it never reflected outages or down time There was a time when I would email every single time I would be unable to connect to the smtp pop servers hosted on the atmail cloud service so I could get refunds for each day or hour it was down this become tiresome as it literally became a daily occurrence and headaches with email were keeping me from getting anything else done Atmail support is simply sad There is no service level whatsoever no phone support no skype support and when you do receive email support it s hours sometimes DAYS after the outage is over Aside from going down on a regular basis for at least the first year of my time with atmail nearly all of my clients and my own atmail send emails would be caught by spam filters never arriving in inboxes sometimes not even making it as far as a spam folder to my recipients When you re running ecommerce websites and email is your main point of interaction for order status shipping information and potential delays or issues emails MUST arrive to inboxes Can you believe there is a cloud based email provider that doesn t understand how to get their emails not marked as spam I never really received any information as to why this was happening or when it would stop I asked numerous times over my two and some months years time with atmail The emails being marked as spam email persisted for the duration of my time with atmail I ultimately had to spend more hours and days interacting with the clients I set up on atmails services and hours and days migrating OFF of atmail after I had enough I moved my clients to Google Apps for Business and have not had a single outage nor have any emails not made it to recipients inboxes So with my clients upset with me over having to move email services more than once in two years all that I was using atmail for was my random domains which ultimately were moved from shared hosting to their own VPS s and IP addresses they each have their own software running mail servers for each individual domain self hosted and though I hate managing these mail servers spending a few hours a month making sure everything is working is much prefered over paying nearly 100 dollars a month to atmail for email servers that go down sporadically for emails that rarely make it to recipients inboxes and support that couldn t make me feel any less important Long story short skip the headache and disappointment that is atmail and move right over to Google Apps Google has world class support service interfaces amazing iPhone Android Apps cloud docs cloud storage management panel and simply just on a completely different level than anything atmail has now and will ever offer

Sent two support requests last week and

Sent two support requests last week and still nothing not even an acknowledgement sent it from macone157 I heard they were poor but with service like this I m definitely not signing up for their services

DO NOT TRUST THIS COMPANY

DO NOT TRUST THIS COMPANY Support is poor and the product is average

Horrible licensing model

Horrible licensing model no direct upgrades between major versions they are holding you hostage with their licensing model They could have created a simple migration tool or an easy upgrade path but instead they offer to help you with the migration between services so they can earn more money Absolutely ridiculous hobbyist software for end users that have no idea what s happening behind the scenes Until there is an upgrade required and then you get the bill for it

Better go with alternatives

First of all - CentOS 7 x only - which is almost EOL Incomplete documentation - standard on-premises installation doesn t fully work out of the box - even if they are using ansible to do configuration stuff it doesn t handle all the necessary things and atmail help centre is at no help So you have to have deep Linux knowledge to make mail server work For the time spent installing installing again and reinstalling atmail - I could twice if not more install the free alternatives Or if you prefer you could go with hosting panels which incorporate webmail too with just a few clicks a lot easier Support is slow

Atmail own The Messaging Company

Atmail own The Messaging Company where my email address is kept They are my ISP On Wed 25 9 I was sending emails and then for no obvious reason I no longer could send emails I rang various companies including TMC Since then as at 14 10 I have made 8 calls had 6 requests documented been told to change password change other items yet no one at TMC has seen thru my issue to make sure their advice actually works I have been promised return calls that never eventuated regularly been on hold for 45 - 65 minutes had my call cancelled after 52 minute wait as the time became 7 45pm EST and all my requests for a manger to call me has no been followed thru on Disgraceful

Owner of The Messaging Company

This company owns The Messaging Company where iinet and TPG dumped all their client s email business They migrated email addresses throughout the year charged 30 per email address for 2GB of storage wtf - you can get 50GB free everywhere these days and then proceeded to try to extort a captive audience by demanding more from nearly everyone for exceeding quotas Their email system is infantile in it s functionality there is no way to bulk manage emails or attachments virtually useless search functionality and there were better free alternatives 20 years ago Customer service does not exist - they use a circular phone system that takes you through hours of selections just to end with a send email which never gets attended to I urge anyone from iinet or TPG who are being extorted to complain the QLD Fair Trading and TIO as they are a QLD company