Auclairfinejewellery Reviews

AMAZING

AMAZING My girlfriend had been following auclaire on tik tok and loved the designs and so I thought I d book from there as it would be something special Indeed it was something special Jess was fantastic in emailing me to answer my queries and wish me luck My girlfriend said yes and absolutely loved it Thank you so much X

Amazing value and great customer

Amazing value and great customer serviceI recently ordered 2 pieces from Auclair the communication was excellent the rings are beautiful great quality and value for money Their customer service was amazing

A beautiful ring but highly

A beautiful ring but highly impracticable I ve had to get it fixed twice in a year and now considering getting it reset Make sure your stone has a halo Annoyingly broke the week of wedding and had to pay 80 for a repair jewellers who fixed it complained about the quality of band

avoid at all cost

avoid at all cost to start with I placed an expensive order with this place everything was normal and told 6 to 8 weeks as made to order then time starts to get close and not heard a thing since placing order so email for an update and get told there was a delay with hallmark but will be dispatched the following week eventually I get an email with expected delivery date so I start making plans and booking tickets ect delivery day comes and I get a notification saying it s been signed and handed to recipient I straight away ring royalmail to find out what s going on as I m at work long story short the driver signed for it him self and parcel is unfound but for three weeks of chasing royal mail for what s going on this company has done nothing but fob me off and left the whole ordeal for me to deal with even spew out some rubbish that their terms of conditions say once handed to courier they are no longer responsible which is complete rubbish under the consumers act even now after royal mail have taken responsibility to the missing order and waiting for claim this company has done nothing and to this day im still chasing for my refund and have had to get trading standards and my bank involved theyhave dragged this out so long that I have had to cancel all my arrangements untill this is resolved update after response auclair yes you offered a replacement ring of a lower value sub par ring which I was in my right to refuse because that is not what I paid for and as for royal mail track if you bothered to investigate it from the start like I had too you would of known the image taken was just a close up image of the sticker on the box and that after they hand interviewed the driver he had signed for the parcel him self and left it on a neighbors doorstep out in the open so they accepted for responsibility for the ring being miss handled and going missing but your still messing me around and now just had the cheek to email me still refusing to refund me my money and and refused to do anything because I have had to put a dispute with my bank against you

Amazing quality and customer service

I contacted Jess about making a ring to specific shape and nothing seemed too much trouble for her The ring arrived and it was gorgeous I didn t realise that Jess also provides a luxurious wooden box for the ring which was an added bonus to the overall quality and experience to the service I still can t believe that Jess makes these beautiful rings to such a high quality provides a ring box and ships them for such a low cost I just wish I had found her sooner for rings I have bought in the past Great quality great service thank you

Excellent quality and a surprisingly

Excellent quality and a surprisingly low price I purchased the Melrose ring via their website It did take a long time this was stated on the website but it was SO worth the wait I had the materials verified by a local jeweller just to make sure Highly recommend just order in advance

Incredible customer service

So far great I haven t received the ring yet but the customer service is incredible i needed to change the size slightly and ask for updates they have been amazing between the cost and the service I couldn t ask for more the employee has had so much patience answering my dumb questions and responding to me so quickly to put my mind as ease it s one of the biggest decisions you ll ever make and having someone to help make it easier is priceless I absolutely recommend this company like I said I haven t got the ring yet so I ll be leaving another review upon receiving the ring

Dream ring

I wanted to thank auclair jewellery and her whole team for creating my dream ring I absolutely love every single detail of the ring they went beyond to ensure im satisfied with the design and detailing of the ring and they delivered above my expectations I would highly recommend them for any custom or ready made orders