Audioemotion Reviews

Above and Beyond

Sometimes you ve just got to let people know about service the way it should be So where do I start well back during lockdown I had time on my hands far too much and started looking at changing my amplifier solid state for a valve option I loved the idea of being able to change valves and hear different tones and characteristics in my music so after a lot of research on various models I had narrowed my choice down to 3 used as that was what I could get signed off by my ever suffering other half options - one of these was an Eastern Electric M520 integrated - I had read a lot of reviews on-line and everything I read was positive and it sounded like just the amp I wanted After popping on-line I discovered that Audio Emotion were in fact a dealer for Eastern Electric and quite local to me - so I contacted them to see if they had a used one - unfortunately they did not have one but said they would keep an eye out for me if one came in About 3 months later I spotted one for sale at another dealer in the south so took the plunge and bought it After getting it home I had a few questions on set-up and bias etc and contacted the supplying dealer for help - they said they would get someone to come back to me but never did - so sheepishly I contacted Audio Emotion and they immediately answered all my questions and even suggested some nice valve upgrades that I could get from Watford Valves - nice one So fast forward to last week - disaster - I turned on my amp and the right channel was almost at zero volume I could just hear a faint sound and nothing else - the left channel was all OK I contacted the supplying dealer and was told that they were not able able to offer service for my amp and pretty much that was that So once again I contacted Audio Emotion with my issue - I spoke with Gary and not only did he immediately suggest some tests that I could try but said he would be happy to pop over and have a look Well it would be rude to refuse - so on a Sunday afternoon over he came and after 30minutes or so spotted that I had an an issue with one of my EL34 s - in fact the little lug that allows the valve to sit in the right position had broken off and I had put it back in in the wrong orientation - I had in fact just removed my valves recently and cleaned up all the pins that will teach me So he popped back to the shop and brought me over a replacement EL34 valve which he had in stock - popped it in and hey presto all up and running There was no charge for this service what - but he did say that I might want to change the valves to a nicer set at some point in the future and invited me along to listen to some he had in the shop So all I can say is thank you Audio Emotion my music is back up and running again and you went above and beyond to help me out - I will definitely be along with my amp to listen to some valves Top service indeed Tom

Bought the Hidiamond 7 speaker cable

Bought the Hidiamond 7 speaker cable from them Top quality cable and the service they gave was top notch to match the cable Thank you ae

A truly fantastic bunch of folks at

A truly fantastic bunch of folks at audio emotion truly helpful purchased a thorens turntable and special order for a goldring cartridge no hassle for them from the get go good sales staff and they went above the call of duty and delivered all the way from leven to East Kilbride in-person turntable today I d certainly recommend this company and hope to be a repeat customer

Friendly and helpful staff with a great

Friendly and helpful staff with a great customer service and selling top quality hifi

A flawless customer experience

I just purchased for me expensive speakers from Audio Emotion and just want to thank Gary Gordon and Marie for making it a totally painless and positive enjoyable experience from phoning for advice negotiating a very fair trade in and very quick and convenient delivery I recommend them highly and suggest you can buy with confidence

Liars and payment taken for items not in stock

They took payment for an item and it was listed as next day delivery I had to call them THREE DAYS later to be told that they had automatically refunded me This was not true as I was manually refunded that day This company is not a company I would trust and I would urge you to check elsewhere for a more reputable company

Audio Emotion disaster

I bought a pair of speakers from Audio Emotion but apparently they did not have them in stock and was told that I would receive the order in two weeks it took two months for me to finally receive the order Due to the long time it took to arrive I bought another pair of speakers elsewhere I informed AE that I did not need the speakers any longer and subsequently sent them back unopened and sealed in less than a week As a customer who has dealt with them before I gave them the option to sell the speakers at a reduced price which would sell quicker but to my surprise the speakers were never advertised on their website as special offer or preowned I checked regularly to confirm this the last time I enquired about the speakers I was told that they were with a customer for a demo called two weeks later and was promised a call back which never happened I sent an email but got no response I called back again to request a refund but instead got an email to say that I was not gonna get a refund until the speakers have been sold but they could as well offer me another item of choice instead of a refund The speakers have been with them from May this year and as I speak I tried my level best to get the matter resolved amicably to no avail and as I write I am on the verge of a legal action to recover my money I totally agree with another reviewer on Trust pilot who said the following if you want great advice and to buy the right product then audio emotion are the people to speak to but when something goes wrong they don t respond to your calls or email I have the same experience and would never recommend Audio Emotion This is such a bad experience and wouldn t want anyone to go through the same I honestly agree with all the positive reviews but equally the negative reviews are genuine experiences of customers of which I am a victim as well

Excellent service and reliability

Excellent service and reliability Gary is very helpful and knowledgeable regarding the equipment you need Besides I always get the feeling that the team is there to make sure I get the best experience possible Highly recommended