Aurainsurance Reviews

AVOID

Absolutely horrifically completely disgusting company I wish I had seen just one of the reviews on here reviews on their website seem to be fabricated Avoid this company at all costs Completely impossible to get in touch with disgusting approach to customer service and they will scam you out of every penny they can Agree with other reviews that they should have zero stars I have no idea how this company has not been shut down taken to court AVOID AVOID AVOID

This is the worst insurance

This is the worst insurance really bad customer service With out doing any claims at the end they have put claims on my No claims bonus so my new insurance have go up so much because of this I have told them why you done this to me change it send me new no claims bonus but they are saying we are sorry we can t do that we know you have not done any claims but sorry we can t change it I have to pay lots more just because of them also I have asked them okay if you can not change it pay for the extra charge I have been charged because of you guys still they do not want to help

absolutely dreadful

absolutely dreadful as a new driver i was excited to sort out my insurance etc and feel independent i wasn t made aware that would be receiving a black box until it turned up in the maili was then asked for documents regarding the named drivers on my policy which i found odd not once in the letter did it ask for photos of the license this company s failure to pick up emails or answer the phone has resulted in me being charged an extra 160 i cannot wait to change my insurance next yeardon t waste your money here

Stay away from them

Stay away from them wish we had Threatens to cancel your insurance for any reason in fact even if it s there mistake On hold with them for just over 3 hrs and then when they do answer state they will call back Never do and you get letters and emails about cancellation Trying to cancel but can t get through Will be reporting to the financial ombudsman

AVOID THIS COMPANY

AVOID THIS COMPANY my son took out his first policy with them after passing his test They wrote asking for information about previous insurance cover before he took it over He sent off an explanation and within a week they had cancelled his policy END of story

AVOID LIKE THE PLAGUE

Had I read the reviews for this company I would not have gone with them I m not going to re - iterate everything that has been said by others apart from verifying there experiences have been similiar to mine This year has been my worst driving period of my life I have two weeks to go then I ll be rid of them WARN YOUR FRIENDS AVOID BLACK BOX CAR INSURANCE

Avoid Avoid Avoid at all costs

Avoid Avoid Avoid at all costs Cancel policies for no apparent reason other than their faulty equipment Now struggling to find reasonable insurance anywhere because there is a cancellation on my name Please avoid at all costs

I d give 0 stars if I could

I d give 0 stars if I could Needed to cancel within the cooling off period due to my new car having to be returned due to faults 3 attempts of a phone call before closing time however met with an automated voicemail explaining lines were closed 2 emails to attempt to cancel and they decide to only speak to me when the cooling off period expired I should be owed 242 back however they are trying to charge me 200 because i contacted after 14 days which is false they purposely do not answer so they can charge TRAIN YOUR STAFF PICK UP YOUR PHONES How is this company still running

KEEP AWAY

KEEP AWAY they never answer the phones or respond to emails awful company to contact they got my daughters name wrong on paper work and im still trying to get it changed its been over 8 days now and still can t get through by email or telephone