Ausbatteries Reviews

Absolutely horrendous AVOID AT ALL

Absolutely horrendous service and communication Queried my order on Thursday that was placed on the prior Monday and hadn t even been processed yet Was met with hostility and sarcasm When I didn t back down and asked for further information my order was promptly cancelled without consultation and I was informed that they don t have to honour my order if they choose not to AVOID AT ALL COSTS

Slow slow slow

Slow slow slow You pay and nothing get shipped A month later still waiting I ll buy from china next time Lazy company I hope you go broke

Keep away from this company

This company is very difficult to deal with NO contact phone number or address just a contact form When I went to the post office to pick up my parcel I found that I had inadvertantly ordered 3 instead of 1 battery The postie suggested I could return it no charge but that these companies often use distribution companies and that the return address may go back to the distributor I checked address and this was the case So I took the batteries home to sort it out either by email or over the phone I went through the contact form asking if I could return the extra 2 Autoresponder email stated response within 48 hours Crickets I then realised that I d ordered the wrong battery 5 days later I emailed again and expanded request to return all 3 as they were in fact the wrong battery Within minutes I got this response from John We do not accept returns or refunds for change of mind or incorrectly ordered items Your consumer rights do not extend to you either ordering the wrong quantity or ordering the incorrect item or change of mind obviously Obviously What sort of business puts ALL the onus on the customer And given it s online there are bound to be keying mistakes I now have 204 worth of un-useable batteries and will never use this company again And advise that you do the same

Feels a lot like a scam

6 weeks after placing an order I got a refund Through paypal The last email I received from ausbatteries was the order confirmation then they didn t respond to any of my emails chasing-up my order

WARNING STAY AWAY FROM AUSBATTERIES

WARNING STAY AWAY FROM AUSBATTERIES Basically a scam business I m exhausted from the stress the diks running this place caused me with their lies They will NOT fill your order but will debit you If they do fil the order it will be with a product you DID NOT ORDER A shonky dodgy bad product might be supplied if anything F you ausbatteries liar Shifty sleazy liar

Should have believed all the one star

Should have believed all the one star ratings Placed an order anyway Same experience Website says most orders are filled within 2-3 days A week after ordering they just ran out and back order would take weeks Felt like a scam so asked for a refund and stated I would charge back if not refunded Received a rude email back telling me they would refund they closed my account and blocked my card Wouldn t have used either again anyway Now he s arguing with me on another review site Interesting way to run a business Good thing there are other retailers One positive was actually refunded so probably not a scam just buying from Ali Express on your behalf maybe

I placed an order for a battery through

I placed an order for a battery through a company called Ausbatteries that I found online and paid via credit card Despite the payment going through I did not receive the product even after 20 days I attempted to contact their customer service via email since the business does not list a phone number or physical address requesting an update on the order and tracking information which was supposed to be included with the shipping I received a response stating that the product had been shipped After waiting another week with no delivery I followed up again This time a customer service representative named John via RT provided a tracking number that turned out to be unrelated to my order as confirmed by Australia Post I sent another email requesting either a refund or the correct product but received no response until I wrote them that I would file a complaint with the Consumer Forum I still have not received either the refund or the product Based on my experience I believe this company to be unreliable and potentially fraudulent I strongly advise others not to purchase from Ausbatteries Their customer service is a big zero