Australianretirementtrust Reviews

My wife has passed away

My wife has passed away Its disgraceful how long it is taking a simple superannuation payout ART confirmed on the 27th June they have the final requirement Its now the 26th July I have been advised can take another 7 working days Then a form will be sent to me requesting banking details Then that can take up to another 10 working days to be paid A form I cannot complete now to save time Weak excuse they are inundated with claims to pay Good to know the biggest firm cannot handle efficiently a lot of claims If that is the reason I advised them to change the bottom of the emails saying 5 working days My super is unfortunately with ART I would not want my estate to deal with this I will be moving super funds shortly No doubt new business clients are signed up in hours or days

Australian Retirement Trust has

Australian Retirement Trust has diabolical customer service via the phone I have had to contact them many times over the last couple of months Their wait times are disgraceful They try to re-direct you to their live chat via their website but it s often unavailable They offer a call-back option rather than waiting on hold When they call back you are back where you started and have to begin the process again When you get through to someone their knowledge seems very limited not their fault They have asked for the same information three times and I have provided exactly what they require in the format requested yet they appear not to have received it

Seperfund Australian Retirement No Trust theft with excessive fees and charges

Insurance OptionsIncome ProtectionRates and FeesExcessive and unexplained charges continue - Australian Retirement No TrustAs usual Australian Retirement No Trust - try at all costs to deceive there members with unexplained and deceptive fees and charges I have just received my annual statement right on page 8 was the following unexplained fees and charges 2756 81 - total figure I have made multiple phone calls to ART to have the figure explained to no avail and requested a response in writing - request ignored I made the request in terms of potential fraud and breaches of legislation for superannuation I had a manager ART ring me on my provided phone number I also provided 3 pieces of separate pieces of verification including name D O B and address I was advised this was only beginning of the process I hung up in frustration and disgust at the dehumanising process The questioning was akin to an East German Stasi interrogation I am 55 years old and saddened by what has happened to our beautiful country with the bloodsucking corporate practices that pervade all of our lives in this country With the erosion of our retirement savings and hard earned money There needs to be a parliamentary - public enquiry into Australian Retirement No trust and its practices The superannuation industry in Australia is broken for the average working person It has been several weeks now ART refuse to provide a written explanation for the excessive fees

I applied for the DASP superannuation

I applied for the DASP superannuation claim after I departed Australia permanently 3 months ago It s been 3 months now still I didn t received payment I was called more than 20 times to customer service but they said that we are still processing because we have received so many applications to finalize it will take more time than usual 28 days Now 3 months gone Still not yet My name is Nimantha kalansooriya and my membership number is 902551760 I Can t recommend Australian retirement trust to anyone who is willing to Immigrate Australia and Australian citizens Worst Superannuation fund ever

Worst Experience Ever

Worst Experience Ever - Avoid Australian Retirement Trust at All Costs I ve had the absolute worst experience dealing with Australian Retirement Trust I was unfortunate enough to speak with Thomas who was completely unhelpful and seemed utterly indifferent to my situation He provided no solutions no explanations and barely seemed to care It s disgraceful how a company trusted with people s money can treat its clients with such blatant disrespect and incompetence I ve been trying to get my money back for what feels like an eternity but Australian Retirement Trust keeps dragging their feet offering excuse after excuse Their customer service is non-existent and it s clear they have no interest in actually helping their clients This company is a complete joke They are more than happy to hold onto your money with no accountability or responsibility If you value your hard-earned cash and want it to be in safe hands do yourself a favor and steer clear of Australian Retirement Trust Absolute disgrace

ART has ruined QSuper

I found myself inadvertently in Australian Retirement Trust ART after it took over QSuper QSuper used to be Great and I have been a Long Term Member since 1989 But since being taken over by ART QSuper are absolutely Useless QSuper completely neglect their Self Invest option now and look to be actively trying to shut it down and so continually winding down what Assets you can hold ASX300 ASX100 for example And they completely Fail to inform Members of Any such changes If you want more control over your Super without going completely to an SMF then QSuper has removed itself from the equation On top of that their response times are simply ludicrous 3 days to answer an email and 45 days to respond to any sort of complaint I d still go with an Industry Fund but there are now much better options than QSuper ART