


Autentico Paint UK award-winning paint
Based on authentic user experiences
BMEG
6737 reviews
N/A
7 months ago
Payment taken no goods no communication
Ordered paint on 30th Jan 2023 and am still waiting I have requested a refund due to the long wait but the Company do not answer emails website currently unavailable and telephone number unobtainable Not sure whether they are still trading Please beware I am very out of pocket
Carol Eccles
6737 reviews
N/A
7 months ago
I ordered paint 3 weeks ago
I ordered paint 3 weeks ago Not delivered No reply to calls and emails I suspect the current website is a scam
Anthony Newton
6737 reviews
N/A
7 months ago
2 weeks and no delivery no contact no replies
Like two others before me I am finding it impossible to contact Autentico UK and I have also tried Autentico Netherlands which appears to be where the company actually is based They do not reply to emails have no way to track orders and after nearly two weeks since I placed my order and paid for my paint I have heard nothing I do now myself start to wonder whether this is a scam website - though clearly the paint is not a scam as we have bought from shops now closed several times in the past One key lesson I have learned from this process is not to buy from any website that does not have a telephone contact number
Elaine Makri
6737 reviews
N/A
7 months ago
No response and no paint
I ordered my paint and wax from this company 5 weeks ago After numerous emails I eventually had a response that the paint was stuck in customs Since then nothing I will be contacting my credit card company Meanwhile I have half finished furniture that will need completely re painting Update 10 weeks in still no paint and to response to any emails
Margaret
6737 reviews
N/A
7 months ago
Stay well clear of this mob
Took my money 7 weeks ago and still no paint Came out with the stuck in customs excuse to begin with but now don t even answer emails Stay clear
Olive
6737 reviews
N/A
7 months ago
Avoid avoid avoid
As other reviews I received no confirmation email 3 weeks later still no paint and zero reply to my emails Will be contacting cc company for a charge back Unfortunately I didn t look up other reviews before ordering Just to update I have now received a refund in full from my credit card provider
David North
6737 reviews
N/A
7 months ago
Never shipped item Rude and incompetent customer service
Days after placing the order I hadn t received a confirmation I emailed them and it took them days to respond saying there was some glitch and the item would ship tomorrow 12 days later and still no idem and no shipping confirmation Contacted them again It was days before I got a response at which point I said it was too late I already bought elsewhere and had to get a refund from PayPal
Rebekah
6737 reviews
N/A
7 months ago
No contact at all
Like others I haven t received any information regarding my order Ordered over a week ago and have heard nothing
Don
6737 reviews
N/A
7 months ago
Same shocking experience exactly as several
Same experience exactly as several people on Trustpilot Nobody responding to my various attempts to chase my order for paint They have taken my money of course What to do Besides contacting my bank Is this fraud a company going bust or just appalling customer service as bad as I have ever experienced
Terry Britton
6737 reviews
N/A
7 months ago
Iv ordered two paints on the 3rd of may
Iv ordered two paints on the 3rd of may iv had one reply to my emails messages and calls I spent nearly forty pounds and I can t get them to get back to me I was so looking forward to try the paints That s now over a month I will now need to phone the bank