Autentico-paint Reviews

2 weeks and no delivery no contact no replies

Like two others before me I am finding it impossible to contact Autentico UK and I have also tried Autentico Netherlands which appears to be where the company actually is based They do not reply to emails have no way to track orders and after nearly two weeks since I placed my order and paid for my paint I have heard nothing I do now myself start to wonder whether this is a scam website - though clearly the paint is not a scam as we have bought from shops now closed several times in the past One key lesson I have learned from this process is not to buy from any website that does not have a telephone contact number

No response and no paint

I ordered my paint and wax from this company 5 weeks ago After numerous emails I eventually had a response that the paint was stuck in customs Since then nothing I will be contacting my credit card company Meanwhile I have half finished furniture that will need completely re painting Update 10 weeks in still no paint and to response to any emails

Stay well clear of this mob

Took my money 7 weeks ago and still no paint Came out with the stuck in customs excuse to begin with but now don t even answer emails Stay clear

Avoid avoid avoid

As other reviews I received no confirmation email 3 weeks later still no paint and zero reply to my emails Will be contacting cc company for a charge back Unfortunately I didn t look up other reviews before ordering Just to update I have now received a refund in full from my credit card provider

Never shipped item Rude and incompetent customer service

Days after placing the order I hadn t received a confirmation I emailed them and it took them days to respond saying there was some glitch and the item would ship tomorrow 12 days later and still no idem and no shipping confirmation Contacted them again It was days before I got a response at which point I said it was too late I already bought elsewhere and had to get a refund from PayPal

No contact at all

Like others I haven t received any information regarding my order Ordered over a week ago and have heard nothing

Same shocking experience exactly as several

Same experience exactly as several people on Trustpilot Nobody responding to my various attempts to chase my order for paint They have taken my money of course What to do Besides contacting my bank Is this fraud a company going bust or just appalling customer service as bad as I have ever experienced

Iv ordered two paints on the 3rd of may

Iv ordered two paints on the 3rd of may iv had one reply to my emails messages and calls I spent nearly forty pounds and I can t get them to get back to me I was so looking forward to try the paints That s now over a month I will now need to phone the bank