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Based on authentic user experiences
Onur Aktop
6731 reviews
N/A
9 months ago
Poor Service
Following the recent purchase of our property we have had the misfortunate of having our sewer pipe blocked by the ingress of tree roots stemming from the previous council tree located on the nature strip at the front of our property Auto General have stated that they will not take responsibility for the damages as they have included these types of matters in their list of exclusions I understand that the previous owner did not take reasonable steps to inform the council on the tree roots causing pipe damage but we have only signed the contract for the purchase on 22 February 2023 Although specified in the list of exclusions and us not being at fault for this issue not rectifying it now would lead to more expensive claims in the future This is because the extent of the damage is so far for the pipe section under the nature strip If these collapse in the near future it would most certainly cause damage to other structural elements like the boundary walls and our house foundations As the area of the damage is so far localised in the area of the previous council tree you would think that Auto General would bear responsibility to rectify this issue prior to it getting worse The issue would very easily be remedied with the works described in the quotation we obtained from a plumber who attended the site Instead similar to the hopelessness of the City of Canterbury-Bankstown our insurance company only covers themself in the fine print rather than assisting us in ensuring these damages don t lead to something worse
Rodrickfenton dhoorsamy
6731 reviews
N/A
9 months ago
Extremely Disappointed with Auto and General Insurance
I am extremely disappointed with my experience with Auto and General insurance My claim has been pending for a whopping 3 weeks now and the level of customer service I have received during this time has been abysmal Not once have I received any updates from Auto and General regarding the status of my claim Instead I have had to continuously chase them every single day for information spending circa 30 minutes on calls at my cost and time off in day To make matters worse my vehicle has been sitting at a service center for these 3 weeks waiting for an assessor from Auto and General to come and assess it Meanwhile I am still required to make payments to the bank for a vehicle I cannot even use due to the delay caused by Auto and General s incompetence The lack of communication and the poor handling of my claim by Auto and General have left me frustrated and disillusioned with their services I expected much better from a reputed insurance company like Auto and General but unfortunately they have failed to meet even the basic standards of customer service and efficiency I would not recommend Auto and General to anyone based on my experience
MC
6731 reviews
N/A
9 months ago
Don t use them
Committed to pay a claim to a late estate delayed payment for 4 months and are now attempting to force reinstitution of a policy which is no longer needed to honour what they are due to pay
GERALD
6731 reviews
N/A
9 months ago
Warrant Claim
My BMW agent processed a claim on my behalf to Auto General They confirmed the claim and send me the claim number This application went into a big black hole and no matter how many times I tried to follow up I am unable to get through to them Even the contact details they give is incorrect The phone just rings and rings and rings This company does not care about its clients
digital wealth transfer with p
6731 reviews
N/A
9 months ago
I have a pending claim for my stolen
I have a pending claim for my stolen vehiclePOLN 806086250 CLM 01 DOC D5 OPER MA0681 Nokuthula Masinga is the claim consultant assigned to you On the 6th of June I sent everything I needed to complete my claim and today on the 10th instead of giving me feedback she s still asking for the documents I sent on the 6th which means I ll have to resend everything This is pure incompetence on your part and it s inconveniencing me Do something about your lazy employees or I ll end up involving my legal representative
Steven G
6731 reviews
N/A
9 months ago
SCAM
The individual who hit my car and caused damage is insured with budget direct I have been trying to seek compensation for my damaged vehicle I received a call from A G today only for them to tell me that there is nothing they can do even though it was there clients fault For the past 2 months this scamming company will tell you every excuse not to pay a cent They are absolute criminals I now need to go to the ombudsman and seek legal advise to try and get something for my damaged car DO NOT USE A G OR BUDGET DIRECT
MICHELLE GREGORY
6731 reviews
N/A
9 months ago
Think I missed A Bullet
I paid my premium on line only to receive an email from Qantas Home insurance who I now find out is really Auto General that the payment was rejected by Westpac Impossible with adequate funds doesn t make sense but I m not paying them twice till I contact my bank The staff member I spoke to was hard to understand and talked over me constantly They have done me a favour I forgot about the QANTAS points and went back to AAMI So glad I did after reading the reviews