Automotivestuff Reviews

Beware of additional fees and changing prices

I recently purchased the HELLA 958040641 LED Light Bar from this seller but was extremely disappointed with my experience Despite the product being advertised at a certain price the seller later requested additional fees and refused to honor the original price or ship the product as advertised I attempted to resolve the issue with the seller but was unable to come to an agreement I was extremely disappointed with the seller s actions and the impact it had on my experience I do not believe that it is fair for a seller to change the price or terms of a purchase after it has been made and I would not recommend this seller or product to others based on my experience It s important to note that this review is based on my personal experience and is not intended to be a generalization about the product However I hope that my review will help other customers to make informed decisions and have a better understanding of the potential risks involved in making a purchase from this seller

Non-existent customer service

Non-existent customer service Won t answer their phone I ve been waiting two months for my order and still have not received it nor any tracking information

Given runaround on refund

I placed an order for some wheels on March 19 for a vehicle I had purchased After a while I start having issues with the vehicle so I consider selling it By March 22nd I ask what s the status of the order because since it s considered a special order it cannot be cancelled if it ships I didn t get a reply until the 30th that it was backordered which I wasn t informed of anywhere on the site or by email prior On April 4th I ask for a refund on the wheels I am told they ll confirm cancellation and get back to me I get an email all of last week that they re confirming with the manufacturer I ask what would prevent the manufacuter from running out the clock with no response until the wheels ship and I am stuck with them I am assured that they have my cancel order and as soon as it s confirmed I ll be refunded I just got an email saying that the item shipped and a refund cannot be issued The tracking number and label wasn t created until the 10th Friday so they did exactly what I predicted ran out the clock and then claimed to be victims of no return policy

Scam

Scam I have tried to get my money back on an item they originally showed in stock and shipping would be 2 days Got an email next day saying item had to be special ordered and would take 25 days to ship Customer service has not gotten back to me through emails and phone number doesn t let you speak to a real team member

Website makes false claims

Website said free shipping I ordered 4 center caps They are 4 5 x 3 in diameter and weigh a few ounces each I received an email after placing the order that my items were overweight and oversized and couldn t be sent by their regular courier because they d have to go on a pallet This explanation was provided to get me to pay an extra 19 in shipping What a joke

Fake prices AVOID

Saw great price for a product but suspected it was too good to be true got an email asking for an additional payment due to price rise yeah right maybe not bait and switch to the letter of the law but feels shady as hell just go with someplace reliable or at least use paypal if you need to do a chargeback

Cannot trust this seller

The ads says free shipping and no tax was added during check out Days later I got email from customer service asking for additional fee for freight and tax or cancel the order They offered less than anybody else on the item to trick me into making the purchase Why didn t they say so on the ads to begin with to save me time

Horrible company

Horrible company They re anxious to charge you for your part and no guarantee the part is even available Then to get a refund takes 10 business days I wish I would have looked up this company before ordering

I would give a zero if I could

I would give a zero if I could I ordered 2 wheels and they emailed me asking if I had meant to order 4 I explained I had 2 already and then I received another email later saying they can t fulfill that order and said a different tire number replaced it and did I want to order those and they would send me an invoice for another 46 even though the website said they were the same price I sent pictures of the price online and they said they couldn t honor that price I cancelled my order and then order the tires they offered myself for the lower price I now got another email saying they aren t unstuck and there is no ETA on them How do they offer you a tire and not actually have them It has been a week since I first tried to order and I still can t get wheels from them TERRIBLE SERVICE