Autonom Reviews

I have booked the car in Budapest

I have booked the car in Budapest I had to pick up the car at 10 00 but the time of arrival was changed to 11 30 I used the platform rental cars where I changed the arrival time When I arrived to Budapest I called to Autonom but they refused my booking because the time was not changed and they cancelled my reservation and they didn t have another car Finally they took whole amount for rent and did not want to refund it I strongly recommend no to use this company

Car in bad shape

We choose Autonom as they advertise with cars maks 3 years old and a desk at the airport We rented a car to pick up in Sibiu airport There was no desk but a guy with a few pappers It took ud a while to finde him The car we got had 147 000 km the back wipers were wiping a meter behind the car Everytime we started the engine we crossed fingers it will work as the car didn t start at once The interior was very worn and smelly Autonom does misleading marketing and the cars doesn t meet the description

Extremely poor service

Extremely poor service Autonom Craiova Car stunk of cigarettes we suffered because although was very hot we couldn t turn the AC on as the smell of cigarettes was so strong that my kids were getting headaches Not only that make sure when you give the car back to take a photo of the fuel gauge so it shows full they are using the car and then they say you didn t fill it up and deduct money out of your deposit Don t bothered email them they will only answer you back once to say they are right This is my first bad experience in renting cars in many years Stay away from this company

2 out of 2 Never again

Not once but twice these guys stood me up last minute This time we booked a car a week in advance We received a nice confirmation email just for them to message us a day before that they need to confirm and that we need to call them So call them we did at this point they tell us that they are not sure they have a car and they will call me back They didn t when I called back they were upset with me and told me they dont have a car anymore any car I was completely screwed as it was an hour before we had to pick up the car luckily Klass Wagen sorted us out last minute cheaper and a better category car Will stay away from these guys like the plague

Crazy Dangerous Driver from Bucharest to Delta

We did 3 routes on a 3 week trip around part of Romania Brasov to Bucharest Bucharest to the Razelm in the delta then delta to Constanta Mamaia Brasov driver was brilliant but it all went wrong after that The person that picked us up from Bucharest Radison blue at 12 oclock 5 mins before calls to say what is the address of the radison There is only one radiation in Bucharest and a simple google maps would show him that He then asked if i could share my location in whattsapp I dont have whats app so i put the phone down and phoned the office number i was given and complained He then got to us and off we went He told us he cant speak whilst driving no water in the car like our brasov driver did Then i noticed on the car satnav that it was only 2 a half hours to destinationand i know its 3 and a half so i asked the driver do you have the correct address he said yes so i looked on my own google maps and it was 3 and a half hours so when i showed him he said nothing and started adjusting sat nav and on his phone whilst driving and then started proper speeding realising he had messed up again Im talking 170- 180 kmh on motorway getting right up behind other cars and flashing them to get out the way then on the single lane roads of constansa flashing and passing it was insane and this guy should not be driving anyone ever any wear and is going to have an accident and hurt someone you have been warned Taking both hands off the wheel constantly and getting annoyed with the Mercedes system flashing and warning him every time he did I have been a motorsport instructor for 23 years and sat next to so many morons like this person and he should have his licence taken away let alone drive anyone in any car let alone a premium service Then on our sunday next pickup from delta to Nordis constanta mamia hoping we didn t get the same driver it got to 12 and no one came I called and spoke to David and he said he was on his way as other driver had a problem Why no call earlier than 12 But i appreciate David was trying to sort the situation but when he turned up in his own car a Mini there was no chance of us fitting with all our luggage and so i then had to pay there hotel who very kindly sorted with no notice and took us for 160euro when it was a 90 euro trip with you I also spoke to david about the driver confirming who it was when he showed me a picture and he asked me to complain I would never use autonom again and they should in my opinion sack this driver immediately before he kills someone

No way Stay away

They called me back after 30 days to ask me why did i cancel a transfer which i never did i just asked some details about it and then ive realized i dont want it and told them back then Thats crazy Please dont bother ppl like that calling them thats an abuse

Avoid Autonom They Illegally Withhold Customers Money

Warning The 4 and 5-star google reviews are misleading Autonom blocks your card with an enormous deposit 500-1000 EUR and then makes you beg to get your money back Their promises are false you re lied to over the phone lied to at the counter and your money remains blocked with no justification Additionally their contract is full of hidden fees and even the smallest mistake results in a 50 EUR charge This is a complete scam Check this review before renting from them Avoid the hassle and choose a more reliable alternative

Always had good service in Oradea

Not sure about the facts behind the other reviewer s issues but I ve been renting from Autonom ro in Oradea for at least 6 or 7 years and never had a problem The cars were always clean and well serviced This year I hired a Dacia Duster manual I was very impressed with its performance and handling and with the service I got from the chaps in the Oradea city office Delivered and recovered from my front door as well I live in the same town The car was brand new 2019 version and a happy ten days driving was had

Very positive experience

Very positive experience from pick-up to return including the staff that had to deal with a breakdown of the IT system happens