Autonomous Reviews

Replacement parts in a jiffy

I needed a replacement part and couldn t find info on the webpage My customer service agent Ken was able to give me detailed warranty info and process my order seemlessly along with a timeline in a matter of minutes

excellent support

excellent supportA part got broken on my ergochair2 after 3 years of usage They were able to identify my order the broken part and order a new one in 10 minutes I wish every company would be so helpful and effective

Fast and easy replacement parts

I ve had an ergo chair pro for awhile and I needed a replacement part as the arm rests were wearing out Chatted with a customer service rep sent a picture of the item needing replacement and that was it They are sending me a new part for free

Thank you Alice for wonderful Service

I talked to Alice for checking compatibility of Keyboard tray with Smart Desk Alice not only provided clear details but also help finding the right one that would fit my desk

Best experience i ve had all around

Best experience i ve had all around 100 stand by Autonomus products and customer service Thank you so much for the great support you provided me

Excellent Chat Customer Experience

The chat ai was great initially but as my question regarding my recent purchase was a little bit more complicated I got transferred to Alice Alice was responsive and cordial and got to understand the crux of the issue question I had and immediately moved to get resolved Although my inquiry was not immediately resolved I thoroughly enjoyed my interaction on the live chat inquiry thanks to Alice

Ashley was great

Ashley was great Replacement parts were a very reasonable cost

First of all I love my Autonomous desk

First of all I love my Autonomous desk Second of all I received such great customer support from Alex they came through and helped me out very easily I bought my desk in 2021 and this company knows how to make quality products and take care of their customers 10 10 5 5 would definitely recommend

Great customer service in the web chat

Great customer service in the web chatAshley was able to assist me and provide me with different options for sending pictures of the part in question when I wasn t able to upload them in the chat The replacement part has been ordered and I absolutely adore my chair and can t wait for the leg rest replacement

Good service

Got me a solution very quickly Professional and polite