Autonomous Reviews

Great experience all around

Great experience all around Got right to the point and was also very respectful Knowledgeable customer support that also cares about not waisting the customer s time is hard to find nowadays Great job guys

Replacement arm pads and seat cushion for ErgoPro Chair

Once I found the Live Chat option for support and parts this was a quick and painless process I was able to clearly understand that my Pro chair was no longer under support and was supplied a very reasonable quote to process for the arm pads and seat cushion replacements Thanks so much

Broke a bolt on the base of my chair

Broke a bolt on the base of my chair Opened a chat via the website and within 10 minutes replacement parts were ordered and being shipped - for free Love a company that stands behind its product

Replacement Parts Order

Ashley from Autonomous was great and was quickly able to get the correct parts I needed ordered and even explain how to fix my furniture once the parts arrived She was nice fast and well versed which made for a very positive experience

No questions ask and warranty coverage

No questions ask and warranty coverage has been honored regarding broken chair Just waiting on parts but online customer service has been quick and easy to chat with

Ashley gave excellent service

Ashley gave excellent service I was in need of replacement arm pads and she added them to a cart for me and sent me a link where I just had to enter my card info to finish the check out process Thank you Ashley

Fantastic Customer Support

I took up 40 minutes of a customer service rep s time trying to solve a problem with my desk I purchased in 2019 She was so kind patient knowledgable and thorough She ended up providing a solution that I am very happy with Five stars

Good customer service

Good custom service I received quick help and without an issue got a replacement for my backrest and got clear instructions and overall good vibes Thanks a lot have a great day

Excellent product service

Excellent product service Needed replacement parts the process was so easy they were able to take care of my problem within minutes without delay

Fantastic Customer Service

I ve owned my Smartdesk for over two years and love it We recently moved and the desk feet were bent during transit Alice was able to locate my order find the right parts and made ordering the replacements so simple Fantastic customer service and so happy I was able to get a fix without having to buy an entire frame Kudos