Avalla Reviews

Excellent customer service

We experienced a fault with our S-200 just one of those things Avalla s customer service was extremely impressive We were assisted by Claire Dollery whose customer service skills were excellent After requesting a video of the problem she arranged for a courier pick up of the faulty unit on the next working day and for a replacement unit to be sent out in a timely manner I wouldn t hesitate to use recommend this company to others or to use them again

Amazing customer support care

I recently purchased my Avalla X-150 smart medium eco dehumidifier which i m very excited about I had a couple of issues regarding a missing wheel and a scuff mark on the side However Claire from Avalla s customer care team went above and beyond to help me resolve the issues quickly Fantastic customer service great communication Would highly recommend this company and a big thank you to Claire

Responsive very helpful

Responsive helpful kind and really practical Thanks so much for your help Claire

Kieran - wonderful customer support

Kieran promptly helped me obtain a new caster wheel for my X150 Dehumidifier This dehumidifier was a gift from my cousin and I m amazed by how efficiently it works Impressed by its performance I bought another model the X95 for our loft room Somehow one of the caster wheels on my X150 dehumidifier went missing or got damaged When I contacted Avalla for a replacement they quickly provided me with a new one I m really pleased with their customer service especially Kieran s assistance Make sure to have these products in every household

I had a query with my purchase and

I had a query with my purchase and contacted customer support Amber replied to my query and was very helpful to say the least She is a credit to Avalla Ltd and it is wonderful to be able to contact a human being in this AI age who is customer orientated but not loosing the focus of her employer Thanks Amber

Easy to get replacement parts

I bought my T9 steam mop through Amazon almost two years ago I have a Cocker Spaniel who acts like a sponge absorbing all the local mud so it is well used and my tiled floor always looks wonderful after cleaning Unfortunately the plastic handle broke last week but after a message to Avalla and being able to supply some photos and information as to when it had been bought I received a replacement handle today I choose the company as I liked it s ethos and am now really pleased that I did rather than having to throw it away and purchase another

Great product

We recently purchased the Avalla S770 Aircon and we re very pleased with the product quality and performance The customer service team is fantastic It would be great if more options were available to customise the windows kit as our windows open sideways and the supplied kit is made for sliding windows

I have just bought a T20 steamer

I have just bought a T20 steamer after first using was astonished by the power of steam it produced build quality My neighbour also is impressed debating about purchasing the same item The only small downside which I have is that upon using other steamers in the past is that there s optional pads ie thicker fluffy pads but being a oblong head like others I could purchase other branded pads