Aveccarrentals Reviews

3 months before we went on holiday I

3 months before we went on holiday I made a reservation for a polo Arriving at the airport they didn t have the polo and they gave me a cheaper car a Clio The Clio had bad speakers and no digital screen When I reserved and paid for the car there was a 80 difference I asked to refund it but they didn t want that Bad service and never again that I rent a car here

Long wait to get served

Long wait to get served upon getting the car and dropping it back Also charges that appear on credit card have no explanation and they seem to go higher and higher for no reason I can not trust them leaving my card details with them anymore

Avec does not help you if the car

Avec does not help you if the car breaks down then they blame you refusing to pay Avoid them

Do not hire a car from this company

Do not hire a car from this company I was supposed to pay 304 then when l checked my card statements I was charged 316 15 as well as 5 76 for the tolls I am not bothered about the tolls but over charging me is unacceptable I was Given car that I haven t booked then when l told them they weren t happy so I waited around 1 hour so they could change it Wouldn t recommend at all

SCAM

SCAM please stay away from them

Seriously Avoid and pay more for peace of mind

As a proud Turkish patriot I am saddened that I have to leave this negative feedback but the reality is customers deserve to know and the company needs to listen to this feedback Like others I turned up to collect my car the reps at the desk try to upsell me insurance which I already had through my booking agent bookings com They continue to push and even drop the price from 2500 Lira to 500 Lira I still refuse they than tell me I have to pay a deposit even though I ve fully paid the amount being 250 lira at this point I pay and get on my way as I m fed up of talking to these cowboys I was told this deposit would be refunded when I return the car it wasn t and I ve had to chase this through American express of course it s never that easy Avec sends over a bunch of documents saying I signed off on something or another and make AMEX reverse the refunded charges I would avoid this company it is completely unacceptable behaviour pricing needs to be transparent refund of deposits need to be documented properly and automated refunded with confirmations sent to customers The car that I used was perfect brand new VW T-Roc I can t complain about the car but the pick up process and upselling experience is disgraceful

Unbelievable bad experience

Unbelievable bad experience worst in my life I have visited 50 countries and rented cars tens of times all over the world I booked via economycarrentals with partial prepayment car for 4 weeks My tariff included 0 excess from the Avec directly that was the reason I have chosen them Manager was rude almost from the start and told us that there is no any insurance included at all and in case of an accident we have to pay to Avec up to the full car cost or we can buy insurance from him I called to economycarrentals they asked to speak with the manager but he refused telling me in English with a smile that his English is bad total lie Economycarrentals sent an urgent email to Istanbul Avec headquarters and got the reply that I was correct that 0 excess is included Also they wanted to know the name of the manager he refused saying he is not my friend I asked the manager to call his boss he refused and was telling me in rude way that he knows his job Finally later he called someone and after that he threw me the passports driving license and credit card saying that he canceled my reservation I asked one more time his name without success So I took a photo of the office with him inside He ran up to me hit my arm and tried to grab my phone We called police and moved to the street He followed me and stood in 5cm from me continuing insulting swearing threatening and moving hands like his is going to hit me At the end we had to rent a car from another company All this happened at 9am on the 24 04 2023 Avec reservation number 467120 P S As on 09 06 the same manager still works there

2 Childrens seats reserved only one available

We collected our car today I booked two children s seats as we have a 6 and a 9 year old who both need them for them to be safe in the car We are travelling around turkey At the desk I was informed there was only one After a lot of persistence they advised we could collect another from the international airport location 35 minutes in the opposite direction We made sure they called ahead and that it was suitable they advised us it was We arrive at avec at the international airport to be handed a car seat that has had all its upper padding removed so our 9 year old has had to use this We challenged them and asked for another or even to borrow one from another company they refused and just got on with other cars I ve paid for 2 seats and my daughter is having to suffer with towels and clothing as her padding to a seat she needs to use for a few 5 plus hour car journeys

Avoid

Beware They don t do a pre-authorisation on-provizyon like all other companies They take your card details and just help themselves to it as needed even 14 days after the rental ends They don t bother sending any explanation either Consider this I paid for 10 days ahead and had to extend for one day The extras that came out were a total of 5084 04TL despite the daily rate being 405 75TL only The tank was returned full and there were no extra scratches whatsoever