Avecrentacar Reviews

AVOID AVOID AVOID

AVOID AVOID AVOID I booked a car from avec through a third company in which I was required to pay the rental fee on collection of the car aswell as the refundable security deposit When collecting the car I was told that the payment for both rental and security deposit would be taken as a single payment as apposed to a pre authorisation hold and the deposit would be refunded when returning the car The problem with this is that because of the exchange rates you will end up paying more for the security deposit when they take the payment and refund it I don t understand why they don t just put a pre authorisation hold on credit cards like all other rental companies When returning the car I was told everything was fine and that I would recieve the refund for my deposit within 7-10 days However on my return to the UK I checked my bank statement to see that I was overcharged in this single payment which included the rental fee and security deposit and another payment was also taken from my card on the day that I returned the car This second payment has left me worried because it was taken without my consent or me being present to enter my pin number like the first payment was I would understand if this payment was taken if there was a pre authorisation hold in place but again there was not ans therefore they have a copy of my credit card details which clearly they can charge me on as they like When contacting the rental company via email they told me that the other charge was for an upgrade which I supposedly agreed to which was not true I told them that i did not agree to any upgrade nor was I given any paperwork receipts or asked to sign anything I was then told that they would listen to recorded audio and watch cctv to confirm if I had agreed to the upgrade or not I told them to go ahead and to also send me a copy of the audio cctv and within a few hours they said that they would refund me the overcharged payment It has now been 2 weeks since rental ended I have recieved less than I was expecting for my security deposit no refund on the overcharged as promised and no explanation as to why or how they managed to take a second payment In facy avec rentals have now stopped replying to my emails since I have asked for proof of refund and questioned them for the second payment I have now contacted my credit card company and asked them to open a dispute into this company and to retrieve my funds This company is not honest or trustworthy and I would advise from my personal experience to avoid them at all costs if you don t want to lose money There are many other car rentals companies located in dalaman airport to chose from

Dishonest company

Booked a car through last-minute com for a week On arrival they told me they didn t have the car I booked Honda city saloon and had a hyundai i20 hatchback much smaller as I just wanted to get out of the airport with my family and enjoy our holiday I agreed They charged an extra 125 to cover the toll charges and promised to pay the deposit back minus the toll charges on return I returned the car in exactly the same condition the check In guy said everything was good and refund will arrive in 7 days On my return home they further charged 147 and 6 for minor damages I didn t cause any damage and am still waiting on my deposit I have now opened a dispute claim with my bank Don t use this dis honest thieving lying company

This is the worst ever rental company

This is the worst ever rental company and stay away They do not record starting milage and return milage so they charge you for the gas you did not used at all

If you don t want to ruin your holiday or trip stay away from this brand

Unfortunately my short holiday which I started with great excitement was a disaster because of this company They introduced me to many problems such as unauthorised amounts withdrawn from my credit card and never being able to reach customer service My advice is to definitely stay away from this company As cheap as the car hire prices are their services are cheap

No deposit back

No deposit back we payed deposit 150 and after the car rental ended there was no issue and we where told the deposit will come back on our account form where we payed we are now 5 weeks further and i called Avec 3 times already where my money is but they say the money is on the way and there is no issue Today when i called again they tell me that i have to get my money back at discover cars this cannot be like this very poor service scammers Give me my money back hic kimse burdan araba kiralamasin uc kagitcilardan 5 haftadir parami bekliyorum tazminat davasi da acildi simdi size 12-10-2024 kadar sure veriyorum geri donus ve parami geri vermek icin DC-7457034 reservation numarasi

WOST EXPERIENCE PLEASE AVOID

HIRED A CAR MADE US WAIT 2 HOURS WE SAT ON THE FLOOR FREEZING WE EXPLAINED WE WAS GOING TO MISS OUR HOTEL CHECK IN THEY DIDNT CARE AND WAS RUDE GAVE USS A DIFFERNT CAR IN THE END WHEN I TOOK CAR BACK ALL PERFECT AND FUEL FULL THE GUY SAID EVERYTHING IS OKAY AND NOTHING TO WORRIE ABOUT SOON AS I GET ON MY FLIGHT THEY HAVE KEPT MY 200 DEPOSIT AND HAVE TOOK ANOTHER 200 OUT OF MY ACOUNT AND KEEP TAKING PAYMENTS SCAM ON A COMPANY AM OVER 400 OUT OF POCKET PLEASE DONT MAKE MY MISTAKE AND AVOIDE THIS RUDE SCAMMING COMPANY

I had a really frustrating experience

I had a really frustrating experience with this rental company After a long 15-hour flight to Istanbul I was looking forward to picking up my car However when I arrived they claimed my Australian driving license didn t have a starting date which it doesn t it s just how they are issued I tried to explain that I ve rented cars in Istanbul before without any issues but the staff was rude and aggressive almost as if they were trying to pick a fight with me To make matters worse I ended up losing 400 when I contacted Booking com to get my money back I felt completely scammed and disheartened If you re considering renting from them I d advise you to think twice It s just not worth the hassle

Steal money from your credit card

I do not recommend this car rental company After returning the car money will be regularly withdrawn from your credit card the company ignores requests does not respond to messages You will regret that you left them your credit card Read the reviews below - everyone has the same problem - they write off money from your card without reason