Avis Reviews

Did not return deposit yet customer service not responding

Rented a car in July in Gent Took out extra insurance still was asked to pay 90 euro as extra deposit which was written off my bank account Would be returned soon they said Now 4 months later still nothing Wrote to their customer service 3 times now Phone number no available for customer service from outside Belgium Wonder how many more people are affected and just never noticed this

DISHONEST AND UNRELIABLE ORGANISATION

I rented a car 02 07 2022 for a week with the possibility to extend it every week so i did it They pre-authorized around 250 euros average per week In the 4th week they put the wrong code and they took by mistake 2 233 In total around 3 000 I spoke with the shop agent and inform me they have made a mistake Ok no problem solve it He answer that it is me who need to deal with the central in Brussels I could not believe They are aware in the entire organization of this issue sent me apologizes emails and what do i find now After having return the car 10 days ago and the mistake made 3 weeks ago not only they did not return the money but also i get a payment from them of 850 euros I am starting legal actions against them for fraudulent use of client s cards though the ECC here in Belgium and also in my country in Spain BE VERY CAREFUL WITH THIS ORGANIZATION THEY ARE NOT RELIABLE

I don t recommend this company

I had a 8-day car rental with CarJet but at Charleroi airport in Belgium Avis Budget was supposed to hand over the car keys after deposit payment and presenting documents ID or passport driving license Their agent R charged me - without informing me - with extra Eur 330 he took advantage of my limited English language knowledge and my bank card Extremely disappointed and deeply regret my first car rental in Belgium and definitely will be the last one I am going to take my case further

From bad to worse

Where do I start Pick up in Zaventem Airport went great the people at the desk were really super nice Unfortunately it goes downhill from there I was renting the car for about 1 month and after one week I went to pick up my other family members we are 5 total only to realise one security belt was missing on the back seat Obviously the car had been rented to me as a 5 seat car except it had only 4 belts I went back to the airport where I was told this must be a factory issue and received another car same white bmw but with 5 belts this time Not very clean perhaps it just was returned I don t know however I didn t pay much attention and was happy to drive my family to our vacation destination Fast forward to the return of the car the Avis person looks at the car SAYS NOTHING also kept answering in English while I adressed him in both French and dutch and gives me his phone to sign for return which I do I rent cars at least once a month and till here nothing out of the ordinary 30 minutes later while I m about to board the plane I receive an Avis receipt stating I owe 75 euros for smoking in the car I DON T SMOKE and no one in my family - me husband and 3 small kids - does AND 125 euro cleaning because the car s floor carpets were not spotless clean never heard of having to return a spotless clean car and however on a long term rent how can you expect a perfectly clean car and either way I should have been told this at pickup However most likely the replacement car had not been cleaned before it was given to me The whole thing is just incredibly bad never ever will I rent from Avis again

Booked through booking

Booked through booking com and the agency in Belgium charged me another 100 extra charges which were not on the voucher or explained when you sign the collection form

rental February 27 2025

Gerard Braas April 07 2025 Subject claim against Avus Belgiume It looks that the management of Avis Belgium is really creative in finding ways to cheat customers I did rent a car from Avis on February 27 2025 starting from the Brussels airport and returning the car at the same location The contract number was 437830982 Before returning the car I did refuel up to full at less than 7km from the airport After receiving the invoice by mail I did discover that I had been charged an amount of 27 75 for refueling I did immediately introduce a claim and asked for refund No answer After repeating the claim twice and still not receiving an answer I look for another mail address from which I quickly received an answer denying the refund The manager answering did show creativity at the best way he pretends and the general conditions he sent me confirm that creativity the cars from Avis are connected and automatically report on the fuel level Wonderful hoax The manager did pretend that I had to pay for the refueling of 4 8 litres Pretty accurate pretension I did show evidence of the refueling I made but the manager informed me that the refueling had been done So I did ask for evidence of that refueling at a pretended level of 4 8 liters No evidence received no refund received Regards G Braas

clean car with only 2000km good car

clean car with only 2000km good car lovely