Avisautonoleggio Reviews

Do not rent a car from Avis if you are travelling in Tuscany

Do not rent a car from Avis if you are travelling in Tuscany service is non existent and poor We hired a car for 10 days and we got a flat tyre on day 2 We waited for 4 hours for assistance only to have to get our own taxi to our hotel It s late in day 3 we don t have a replacement car and we have been advised there are no cars available in Siena and we cannot have the old car back once the tyre is repaired Avis customer service is very poor as us Avis SienaLook at Hertz or other companies but don t go with Avis

Unacceptable Treatment by Avis Staff at Bologna Airport A Disgrace to Italy s Tourism

The service at Avis was absolutely unacceptable My wife and I were treated with complete disrespect by the Avis office manager at Bologna airport It s shocking that such unprofessional people are allowed to represent the company and interact with customers As tourists this was our first interaction in Italy and it left us with a terrible impression of the country Italy is an amazing destination but it deserves to have professionals who know how to properly treat visitors not rude and disrespectful individuals like the ones we encountered

Never again

Customer service terrible Nothing was explained properly Car was dirty inside and outside petrol tank wasn t full there was no screen wash fluid I received final bill in Italian The summary wasn t right There was position missing on the bill The quotes on the bill were diferent than those of my agreement with British Airways car was rented via British Airways Club

Avis Rome con artist

I landed in Rome Italy April 25 2024 renting and Avis van which I had an agreement through Expedia for five day rental Total rental cost would be 947 I rented the van I used it for four days instead of five days they ended up billing Me 3473 I was traveling with my daughter and her husband and four kids from Palermo Sicily to Rome plane delay instead of getting to Rome at 10 o clock in the morning We got to Rome at 4 30 in the afternoon We lost a day of travel but it was OK They didn t have the agreement from Expedia so they gave me this paper which they claim was not the right amount They couldn t give me the right amount until they looked at everything on return they would give me the correct amount what happened They charge me all kinds of insurance or kinds of extra charges There were no problem with the van no scratches no nothing Everything was returned fine but they bill my credit card 3473 I asked my credit card not to pay for it but of course they didn t do that I paid my credit card amount that was due but as far as Avis sales people they are corrupt con artist They think that all Americans are stupid very upset with Rome and it s Italian people at I would not recommend anybody to use Avis in Rome

Not recommended

They give me a car with a crack on the front window They said I m fully insured When I bring the car back they charge me for the window With no explanation nothing they take the money from my credit card 700 euros If you rent i20 check the front window That car it s to fool people like me

Avis Siena to be avoided at all costs

Avis Siena to be avoided at all costs turned up last week and was in a queue of around 20 people all whom have rebooked a rental but no cars Staff were totally utterly out of their depth and decided to firstly tell customers that a British licence was not good enough to get a rental which Avis publicity says completely different and then closed for three hours just dumped in middle of nowhere

SCAMMING HELPLESS CUSTOMERS

In the days following the return of my Jeep Compass rental at Rome Fiumicino Airport AVIS Fiumicino claimed damage in the amount of EUR333 82 for a missing cargo cover and an idling charge I tried contacting AVIS Fiumicino by phone several times but when I started speaking they would hang up the phone on me I eventually got a hold of them through email and they said that I needed to provide evidence to prove that the cargo cover was missing when I picked up the vehicle I had no idea a cargo cover was part of the vehicle so I had no way of knowing it was missing when I picked up the vehicle As for the idling charge the vehicle was turned off when returned The AVIS attendant who checked the fuel and milage turned on the vehicle to do his checks and left it running while we unloaded our luggage The attendant took pictures of the drivers display which I had just figured he was doing to document milage and fuel I was outraged to find out later that the technician had used the photo to make a bogus claim that I left the vehicle idling Having recently read reviews it s clear this has been going on for years Shame on AVIS corporate for allowing these disgusting acts of fraud to continue I want a full refund for the fraudulent charges that were charged to my credit card and I want Avis Budget Group to put a stop to the systemic scamming that is taking place at the Rome Fiumicino Airport location so that your customers stop falling victim to this CRIME

Rubbish services

Rubbish services stay away I rented a car from Avis at Milan Linate Airport starting on November 11th to return the car November 14th 2024 in Pisa And the experience was nothing short of a nightmare While I didn t mind that the car had large scratches on the driver s side and small dents on the roof the real issues began on the afternoon of Wednesday November 13th when I got a flat tire and everything went downhill from there I called the roadside assistance number provided in my rental agreement expecting someone to come and replace the tire Instead after waiting for about an hour a tow truck arrived and towed the car away leaving me stranded in a small village near the motorway with no replacement vehicle offered This left me completely stuck I contacted roadside assistance again explaining that I needed to be in Pisa the next day to catch my flight home However they informed me yet again that they could not provide transportation or a replacement car I then tried contacting Avis offices in both Linate and Pisa only to be met with automated answering systems that made it impossible to speak to a real person The entire experience was appalling and unacceptable Being abandoned without any support or alternatives from a company as well-known as Avis was shocking And to make matters worse when I received the final invoice I was charged for roadside assistance an accident fee which makes no sense and refueling charges how could I refule the car if it had a flat tire even though I had taken out full insurance including coverage for windows and wheels I would never recommend Avis or Budget to anyone This was by far the most disgusting and disappointing experience I ve ever had with a car rental company Avoid them at all costs

We were scammed out of 550 Euros for

We were scammed out of 550 Euros for being 10 minutes late to the drop off The reason we were 10 Minutes late is the key drop off had no staff so we went to the other staffed office and lined up only to be told to go to the other office which resulted in us being 10 minutes late They charged us 550 euros for this Absolute scam of a company