Based on authentic user experiences
Alberto Climent
6731 reviews
N/A
5 months ago
They charge you 12 euro for a key
They charge you 12 euro for a key yes you read well 12 euro for a piece of metal And they take 3 weeks to deliver from the Nederlands to Denmark Omg next time I buy a lock for my bike I will definitely delete Axa from the list of suppliers
E Stevens
6731 reviews
N/A
5 months ago
Trustworthy but unapologetic company Much room for improvement
POSITIVE ASPECTS Reliable and responsive commmunication Great that a replica key can be ordered using just the reference number written on broken lost key Axa locking mechanisms extremely robust and durable overall ROOM FOR IMPROVEMENT 25 days to arrive NL to UK Uncompetitive pricing at 13 Euro per key Staff communicative but unapologetic My guess was that although based in Amsterdam they might be reliant on shipping from somewhere else such as China LESSON LEARNED Don t wait for key to break or be lost Order a spare now and keep it safe
Hal Westreich
6731 reviews
N/A
5 months ago
I ordered replacement keys for my bike
I ordered replacement keys for my bike lock They said it would take a month Three months later still no keys They said they would resend with a track trace but did not tell me how to track the delivery DO NOT USE THEM FIND A LOCAL LOCKSMITH
Sjors Scheres
6731 reviews
N/A
5 months ago
Keys don t work poor service
By accident ordered two identical replacement keys for an Axa Defender lock Notified the company straight away to cancel the second order This request was denied In the mean time the first key arrived and did not work at all In fact it broke the lock in a locked position so I had to get the lock removed from my bike with an angle grinder Now I have spend 30 on two keys 10 on removing the lock and I can no longer lock my bike