AXA - Global Healthcare: global health insurance
Based on authentic user experiences
Lianet
6731 reviews
N/A
9 months ago
Best choice for researchers
For one year during my research stay in Germany my partner and I enjoyed excellent health insurance thanks to AXA - FlexMed Global tarif The customer service is very helpful both through the online form and by phone they are friendly and knowledgeable when dealing with a new or existing claim I am very grateful for all the coverage we received during the policy so I recommend it 100 percent as a complete insurance for researchers in Germany
Martin
6731 reviews
N/A
9 months ago
Calls
there is minimal delay on calls on reaching someone to speak to All staff are polite courteous and helpful
Dennis
6731 reviews
N/A
9 months ago
Staff are a pleasure to deal with and
Staff are a pleasure to deal with and all payments made directly to practitioner A seamless service
Mrs Annie McAteer
6731 reviews
N/A
9 months ago
Lovely to speak to a human and very
Lovely to speak to a human and very sympathetic and understanding and also promt payment into my account very happy with AXA kindest regardsAnnie
Wilma
6731 reviews
N/A
9 months ago
excellent help
Mr Hayden has been so helpfull When I had told him my problems he has tried to find a good solution for it And one of the solutions was the one we have choosen We were very happy with his excellent help
Eddie
6731 reviews
N/A
9 months ago
I find the person I talk to she is very
I find the person I talk to she is very friendly and caring also explains things clearly to me
Paula Macedo
6731 reviews
N/A
9 months ago
Fast response and Customer always is
Fast response and Customer always is the most important thing
Joseph Gillen
6731 reviews
N/A
9 months ago
reminders for renewal
AXA followed up a few times to ensure that I knew when my insurance needed to be renewed And provided alternatives I requested
Janet Wilson
6731 reviews
N/A
9 months ago
Excellent private Health Cover
Easy to discuss claim with representative and helpful assistance given
Rizkallah
6731 reviews
N/A
9 months ago
I had bad experience recently when your
I had bad experience recently when your system changed features with the completion of my claim by the time i finish the claim it appears on top of it error PLEASE ENTER A VALID CLAIM AMOUNT tried to call the team members without success apparently there was a problem with the system as when i come to call number 1892772225 the call got hang up i got frustrated I have reached carla foo she tried to help me but she referred me to help center it was not successfulMr Jarrett Thomas Micheal croft and Thomas Isaac got involved to under stand to solve what meansenter a VALID CLAIM AMOUNT sorry I was not luckya friend of mine said do not put the USD SYMBOL PUT ONY THE FIGURESECOND PROBLEM IS COMPLETING THE CLAIM FORM IT IS MENTIONED ACCIDENTAL TEETH DAMAGE BUT WHAT IS MISSING NON ACCIDENTAL TEETH DAMAGE THEREFORE I HAD NO CHOICE BUT TO MENTION ACCIDENTAL IN ORDER TO CONTINUE WITH MY CLAIM AS I HAD NO CHOICE BASICALLY IT WAS AN OVERSIGHT CONSEQUENTLY I RECEIVED FROM AXA DOCUMENTS TO COMPLETE AND TO SEND BACK I SUGGEST TO REVIEW THE FORM OF THE CLAIMTHANK YOU FOR YOUR ATTENTION AND CARE