Based on authentic user experiences
Mich
6730 reviews
N/A
9 months ago
Misleading advertising
Misleading advertisingFailure to cancel a subscription that was not declared as a subscription - it was portrayed as payment for clothing as a once off expense Despite repeated requests to cancel and receiving emails confirming the cancellation further charges were collected from my account Extremely dissatisfied with the misleading ad and the level of service to resolve a subscription issue that was misleading I was then offered a refund if I submit a favourable review - totally disingenuous
Daniela
6730 reviews
N/A
9 months ago
Communication with customer service was
Great communication
Frankie
6730 reviews
N/A
9 months ago
Very nice giving me a refund
Issue Addressed By Emerald
Mrs Lorraine Soden
6730 reviews
N/A
9 months ago
The agent
Communication with customer service was excellent the support team was very helpful Thank you
Jane
6730 reviews
N/A
9 months ago
Communication
Joie the agent on the web chat was very professional and helpful and resolved my issue
NoBru
6730 reviews
N/A
9 months ago
Alero contacted me and he did it great
Quick and prompt response Good communication
Roelf Zondag
6730 reviews
N/A
9 months ago
Problem solved by Emerald
I had some problems with my account and reached out to the service team It was related to my subscription details Emarald was very responsive and solved my concern Thanks Emerald
Sibulele Mvandaba
6730 reviews
N/A
9 months ago
It is a great pleasure to have a great
It is a great pleasure to have a great communication with you Emily Thanks for your help