Babybrezza Reviews

My steamer broke about 7-8 months in

I cannot recommend the support of babybrezza eu at all I bought a Babybrezza Advantage Pro about 3 months ago Babybrezza advertises that it is compatible with 99 9 of all baby milk powders Yes mine Nestle Beba pre expert HA is unfortunately not included I then contacted support and they promised to test the milk and send me the settings I ve been waiting for an answer for over 3 months and no longer respond to emails Before you buy make sure that your baby milk is listed otherwise you are lost Never again

If I could give this company a zero I

My steamer broke about 7-8 months in and they had me send them all the info including a video for which they then said I had to have proof of purchase as the lot number showed that it was made in 2021 although my son is not even 1 year old and I bought the product after he was born I had given the lot number initially and they went back and forth for weeks finally to tell me this Would not recommend baby brezza at all as their customer service wasted my time and the product was actually very expensive did not last and customer service was less than helpful

Horribly cheap products and worse customer service

If I could give this company a zero I second with the post from someone below If I could give this company a zero I would I am still trying to return a product to them that I have attempted to contact via phone and email They never answered or replied I contacted them via 3 different customer service emails via facebook messenger via their company website chatbot l No response from any methods I had used to contact them and always no agents available even though I contacted them in their available time stated I hope this will help other customers know how bad their customer service is and not regret like me I would not buy ANYthing from them again They are horrible and will never answer you if you have an issue Update on 17 Jun someone finally got back to me and I was able to get my replacement Looking forward to the arrival so that I can start making baby food purees for my LO They informed me is due to Memorial day and Juneteenth holiday that is why they are short staffed So hopefully this is a one off incident

One Star or none No Customer support

Bought a Baby Brezza Super Fast Strrilizer from Bed Bath and Beyond smelled like burned plastic and smoke within a week Baby Brezza replaced and same thing happened within a week with the new one Now customer service has ghosted us What a waste of money

Have tried to contact multiple times

One Star or none The device is interesting however the customer support is nonexistent by mail or phone in EU US or Canada We have tried to contact the customer support for the settings for a Kendamil formula For the same formula it shows 2 settings 3 or 4 so we don t know which one is correct We have addressed this to them by various ways but it is impossible to get in touch with someone My advise don t buy unless you want an expensive water dispenser

I ve buyed and its keep showing error 1

Have tried to contact multiple times about one of the features not being correct on an item I ve brought haven t received any response my last attempt being 7 days ago Says satisfaction guaranteed but instead im left with an expensive side ornament Do not buy from here

no quibble returns LIES

no quibble returns That s a big lie Please don t trust this company or their products My son didn t get along with the formula pro advanced I tried to return the product after 7 days and there was no negotiating with their customer service team Please avoid

Products are dangerous

Products are dangerous and customer service is poor The formula pro advanced bottle maker does not follow NHS guidance for safe bottle making It literally uses tap water and doesn t heat or boil not even a hot shot Not safe for making bottles because it isn t sterilising the formula The instructions also don t say to use cooler boiled water to load into the tank This product should be taken off the market it s seriously dangerous Baby Brezza are extremely defensive on the matter when you contact them to ask about it saying they are aware of the controversy then going into a generic non committal response The Bottle Washer Pro is also ineffective As soon as you open the lid all the bottles you sterilised become contaminated When I contacted Baby Brezza to ask how I can follow NHS guidelines I e make one bottle at a time and still keep the other bottles sterile they had no response to this and told me it s a new product so we may get this feedback Again very dangerous product Avoid at all costs

0 5 Stars

0 5 StarsSave your money and avoid this product at all costs The BabyBreeze Sterilizer and Dryer looks promising initially but it s nothing more than an expensive headache Here s why Short Lifespan The device only works decently for about two months before it starts malfunctioning What seemed like a reliable appliance quickly becomes a constant source of frustration Frequent Descaling Required You ll find yourself descaling this unit every other day which is ridiculous for a product that s supposed to make your life easier The maintenance is more troublesome than the convenience it promises Terrible Customer Service If you dare to contact their support team about issues prepare to be treated like you don t know basic appliance operation Their customer service representatives are condescending and unhelpful suggesting you re incompetent rather than addressing the actual product problems Bottom line This sterilizer is a waste of hard-earned money You re better off looking for a more reliable brand that actually stands behind their product and respects their customers Avoid at all costs