Based on authentic user experiences
Curtis S
6727 reviews
N/A
6 months ago
Terrible shipping and customer service
I used Babylist for my registry and it worked out well for that purpose although I did notice that anything from their shop was ridiculously overpriced Luckily it looked like only one of our family members ordered something through the Babylist store itself and unfortunately it was something we had already purchased ourselves but forgot to take off the registry We returned the item to Babylist no problem but we were only able to receive a store credit So I ordered a bouncer and a set of Dr Brown s nipples The nipples shipped and arrived on time but the bouncer has yet to ship and I ordered this on 9 28 Customer service has been less than helpful and say my order should ship in another 2-3 days when it s already been 2 weeks since I placed the order The only thing they have offered is to cancel the order but there would be no point as I would still only have store credit So incredibly frustrating
Taylor-Rose Marcus
6727 reviews
N/A
6 months ago
Order never shipped
Order placed over two weeks ago and it still has not shipped When I try to get in touch with customer service an oxymoron all I get are bots that say they can t answer that question Never a live person
Caren Griffin
6727 reviews
N/A
6 months ago
Do not use this service
Do not use this service They do not have a phone number that works for customer service and they do not respond to emails ThereIs no communication between them and the customer They are also more expensive than most websites In addition you cannot track anything unless you get another app Why can I track purchase on all other websites Please do not use
Doris Lin
6727 reviews
N/A
6 months ago
Terrible customer service
Terrible customer service Takes several weeks to ship items Tracking items is terrible All their products have a terrible mark up The list goes on
Michele
6727 reviews
N/A
6 months ago
Ridiculously overpriced
Ridiculously overpriced They hide prices from Amazon or they advertise prices from Amazon as more expensive but in fact Amazon beats their prices if not match almost always
Lourvey Bourdan
6727 reviews
N/A
6 months ago
TERRIBLE
TERRIBLE If I could rate no stars I would I have told everyone already not to use that registry and infect use my other ones They are a scam and steal money Never received packages They have no customer service options other than chat bots and email Terrible Terrible Terrible Will never use again for even looking
Helen Carmenate
6727 reviews
N/A
6 months ago
Was not able to contact a person to
Was not able to contact a person to discuss tracking There is no way to talk to a person on the phone It took one minute to place an order and after 60 minutes still not able to talk to someone
Sheri Kingdon Lloyd
6727 reviews
N/A
6 months ago
Avoid Babylist for Breast Pump Orders Slow and Frustrating Process
Avoid getting your pump through Babylist This is my third pregnancy and I ve previously gotten pumps through Aeroflow and 1 Natural Way This time only Babylist had the pump I wanted so I had no choice but to order from them The entire process was incredibly frustrating When I placed my order they asked for my OB s information and claimed they would handle getting the prescription However that wasn t true After placing the order they emailed me and told me I needed to obtain the prescription myself While it s not a big deal to get it from my OB why say they d do it if they won t Then came the long wait for insurance validation With 1 Natural Way and Aeroflow it only took 1 2 days to validate my insurance and I received my pump within about 10 days total Babylist on the other hand took five days just to validate my insurance Now a week after validation my pump still hasn t shipped They said once it ships delivery will take another 5 10 business days My due date is approaching and I don t think the pump will arrive in time I ll likely have to use my old one If you re considering ordering a pump through Babylist be warned they are incredibly slow and inefficient
John Gualtieri
6727 reviews
N/A
6 months ago
Do not use
I ordered items specifically that said they would be delivered before the date of the baby shower I ordered them well in advance The one order had about 10 items on it and the second order had two items on it None of them were delivered prior to the baby shower It was difficult to contact anyone Once I did contact someone through the Live chat they were not very helpful and didn t seem to care I am understanding to certain point that things happen I left myself more than enough time for my items to be delivered It was a little embarrassing going to the baby shower and looking at the display wondering where my items were
Beverly
6727 reviews
N/A
6 months ago
I m so frustrated
I m so frustrated I created a Babylist profile so that everyone could go to one place for my other THREE registries I added everything I needed and wanted But Babylist insists on promoting their gift cards Do not buy their gift cards Anyway I kept trying to figure out how to remove the item couldn t So anyway a family member decided to purchase a Babylist gift card for 200 At first I was super excited but that quickly ended I CAN T PURCHASE ANYTHING OFF OF ANY OF MY THREE REGISTRIES I have to purchase ONLY from the Babylist shop Not only is the shop Bull the prices of items are dumb high expensive they had nothing I wanted or needed and I can t even purchase a gift card for visa or any other place at all So now I m stuck with this 200 useless gift card that is not returnable or transferable I completely livid and pissed off Of course I emailed the company right away-can t wait to see what they come up with