Babysnooze Reviews

Fast and efficient

Excellent fast service and competitive price

Perfect product with extremely

Perfect product with extremely outstanding customer service Definitely suggest

Great product and Mobaraz from Baby

Great product and Mobaraz from Baby Snooze was really helpful

Took 3 weeks to arrive

Took 3 weeks to arrive Car seat smelt like fish Said it was from 9 months and other sites said it s from 15 months plus So can t use until my sons older Also told it was out of stock after I purchased it Was also told I could have a 4 discount lol which I didn t get either Will not be using again

AVOID

I purchased a pram from this company received an invoice and confirmation etc and a delivery date 2 days later I received an email saying it was out of stock for an unknown period of time so they couldn t send it I checked their website it stated it was in stock but they had increased the price by almost 200 I emailed them to ask why their website said it was in stock with a new much higher price they clearly just didn t want to honor the price I paid I told them I was in no rush and I d happily wait until it was back in stock They emailed back and said it was definitely out of stock and offered me 10 off my next purchase I checked their website and they changed it to out of stock so I thought ok fair enough and apologised to them for being annoyed about the situation No email back from them they refunded my money then less than 12 hours later the item is suddenly back in stock on their website Avoid this company like the plague If you buy something and they decide they might be able to get more money for it they ll just spin you a web of lies and cancel your This has been going on since last Thursday Again AVOID use a reputable company - I wish I had

Threatening us with implied legal action

Ordered a Jo Cot Bed from this company after Baby Snooze claimed it was a high quality product on their website The product arrived with unfinished paint and generally the quality of the product was poor and that s being generous We contacted Baby Snooze to request them to collect their faulty and poor quality product and refund us in full Their response was to dispute our claims that the product was faulty and that we had to pay for postage to return a product weighing 25-30kg across two boxes We were not prepared to cover the cost of this with it not being our fault and after a lengthy email exchange still ongoing after 27 weeks of taking delivery we placed the transaction in dispute with American Express Amex ruled in our favour and reimbursed the transaction after receiving evidence of the fault in the form of emails and pictures Baby Snooze s response to our request to collect their product following our Amex refund was that Amex s decision is not a legal ruling They have now implied escalation to take legal action against us essentially over collection costs of a faulty product they sold to us Never experienced anything like it in my life Dealing with such a stubborn and arrogant company has only added to the challenges of being new parents Avoid this cavalier company or keep your fingers crossed that your product is not faulty and or to your expectations

Not very clear instructions and the bed

Not very clear instructions and the bed it s not a solid as I wanted all the parts are added properly but still not there Also the draw not that the cot is in the upper lever you can see through all the stuff inside Reply I have no reason to lie The bed is falling apart and I m not happy with the product

I would suggest to not order from this

I would suggest to not order from this site and before I ordered stroller from them I needed to read reviews first On 13 of May I ordered stroller it was available to order and was said Direct delivery 2 to 5 days estimated delivery on 21 of May We are going on holidays on 22 of May so I thought good will come on time Waiting for one week nothing they not sending my stroller So today I am calling them no one pick up a phone called numerous of times So went to they Web side to just check my stroller and what I see it is for pre order now Come on are they are serious company scamming people like that They even did not contact me to let me know that my wanted stroller is out of stock So unprofessional People please think twice three four time before order something from Baby Snooze UPDATE And in the end they going to blame you for they mistakes So sad Even in my invoice was said that estimate delivery is on 21st of May And there wasn t nothing said about preorder They even could spare a bit of time to check all Information