Backmarket Reviews

Total chaos

Total chaos never received the iPhone I ordered At least I got my money back but not without weeks of chatting with the support

You will never get what you ordered

Twice I ordered a smartphone that never arrived The first time after waiting for a week I was told that the retailer had cancelled the order because the phone had been stolen I received my money back and as compensation a 5 voucher for my next purchase I used this voucher to order a new phone and surprise surprise the dealer cancelled the order again a few days later Please don t waste your time on this platform

Really bad customer service

Really bad customer service my phone was lost during delivery and they took so long trying to sort it out I ended up asking for my money back Plus I ve ended up with a phone case with no phone to put in it Go to another d company don t use this one

review for the purchased Galaxy Watch4 Classic GPS

Galaxy Watch 4 Classic GPS version On 08 09 24 I have ordered GWC4 GPS BT version in Excellent state Delivered to me in AT by FedEx on 10 09 24 morning So the delivery is certainly prompt and successful On the other hand however now I share my experience related to after-delivery about the ordered items and the customer service of backmarket together with the seller BAFOBU 1 I was sent a different size than the one written in the market descriptions specifications different than what I was expecting In the descriptions it was explicitly written that 1 36 inch i e 46mm and 52 gr watch however they sent me a 1 19inch i e 42mm watch This is the first issue pay attention to misleading webpage descriptions before booking unbelievable 2 The charger which came together with the ordered watch is NOT an original samsung quick charger but rather a simple one by which it took 5hours initially to charge the empty watch they sent These two issues have been immediately directed to backmarket at with proofs of visuals etc I have all the proofs The customer service facility of backmarket at is simply poor after a week of irrelevant and rare communications they said they can only say to me that I can return the item then accordingly they may refund Especially after experiencing heavily the poor quality non-serious of the customer service of backmarket at together with being ignored several days etc I only think this would only be a further and further waste of time for me to deal with In fact with all my good intentions I just was wanting to have a compromise with the company so that we can get over all the unsatisfactory situations caused solely by them backmarket BAFOBU verk ufer They could have send an original charger and or offered a simple discount for all the troubles and mistakes they made However they did not want intend to In short my first purchase from backmarket at was unpleasant Their customer service is POOR I think the backmarket also Bafobu verk ufer is NOT serious enough for online bookings Never again 1 star only for the prompt and nice delivery I do NOT recommend backmarket Bafobu the seller

PS4 controler

I ordered PS4 controler new white Received old black and with deleted serial number I paid the full price Will try to get reimbursed but low chances

Be aware

Im writing to express my disappointment and frustration regarding the condition of my phone upon its return after complaint I sent in my phone for repair with the expectation that it would be returned in the same condition I sent it free from any further damage However I have received the phone back with noticeable damage that was not present when I sent it I have always taken great care of my device keeping it protected in a leather case that fully covered the phone from the start This case has kept the phone in pristine condition Therefore it is particularly upsetting to see that the phone was returned to me with damage that I did not cause However this new damage is completely unrelated to the issue I initially reported

Incompetent

Incompetent Do not use this company Customer service does not seem to be able to understand emails sent in German and English Though my iphone was sent back to the seller in France and I have proof from parcel tracking they are incapable of refunding me my money Bestards

False cancellation reason

Order cancelled by vendor and gave false reason for cancel Customer requested refund I never had any contact so is just a made up excuse Order n 14343331