Based on authentic user experiences
sus
6731 reviews
N/A
6 months ago
Terrible customer service
Baggu has the most dismissive and ambivalent customer service team I truly believe they aren t trained or empower to retain customers I lost a pouch and saw on their FAQ they offered replacements to domestic customers only I wanted a new pouch instead of purchasing a new bag as a new bag would be wasteful Living in Canada and being considered international I emailed seeing that if I covered shipping and the cost of pouch if I could get one sent to me Treating your customers are different tiers when you sell globally is discriminatory M and A on the CXE team both and differing excuses for why a pouch could not be sent Cost which can be solved if I pay for it and environmental reasons the reason I wanted a replacement All these excuses don t actually make sense and there is a solution yo them or is hypocritical A on the customer service team completely dismissed my response I had and closed the door in my face To be honest I loved Baggu and it s products but I think having a poorly trained team has made me look at Baggu in a different way At the end of the day if you re not able to send a pouch over to an international customer just be honest with why don t lie or dismiss someone over it I wouldn t purchase anything from Baggu anymore because you know there customer service will not support you or stand behind their product
Oliver Simpson
6731 reviews
N/A
6 months ago
Sending emails without being
Sending emails without being subscribed Hand in a couple of items in the shopping cart - didnt order Recieved a 10 offer discount code on mail 10 min later Didn t subscribe to anything Not ok
Delaney C
6731 reviews
N/A
6 months ago
Great value for money
Like the concept of reusable bags Pattern is very stylish and goes well with my everyday outfit It does not get wrinkled even after being washed for so many times Great buy
Vikki
6731 reviews
N/A
6 months ago
Good experience
I ve recently purchased directly from Baggu s website during their sale The items were just as described and shipped within a reasonable time despite the Black Friday rush Didn t need to contact customer service so can t speak for that I have previously purchased from them before and ended up returning something that won t work for me They offered a store credit so I don t have to pay for return shipping They seem like a fine online store I usually do purchase Baggu store locally from Urban Outfitters Edit Did end up reaching customer service and they responded and resolved my issue promptly Thank you Brynn