Bakerboxx Reviews

Very helpful lady sorted out all my

Very helpful lady sorted out all my questions

Poor customer service

I signed up for a bread baking subscription last year but cancelled when I had to chase my monthly boxes However when I received the boxes they were very good so this year I decided to order again but wanting to avoid the subscription service I ordered 3 one-off baking boxes for 48 on the 9th April Delivery was stated as 3-5 working days Once again I did not receive the boxes I contacted Bakerboxx via live chat on the 17th April and by email on both the 22nd and 29th April regarding my order Each time I received an automated reply stating that I would be contacted within 48hrs Each time I did not receive any further response Bakerboxx do not provide any other means of contact Consequently in May I contacted my credit card company to seek assistance in obtaining a refund Following this Bakerboxx sent me this link repeatedly requesting that I rate my experience with their company so here it is In my experience I am sad to say Bakerboxx did not fulfill my order nor did they provide any customer service as it is impossible to make contact with anyone - which left me with no goods and 48 out of pocket and the hassle of trying to obtain a refund via my payment method Their bread baking boxes are good but they need to improve delivery and respond to customers

Bought a subscription for BakerBoxx

Bought a subscription for BakerBoxx through NotOnTheHighStreet as a Christmas present My activation code didn t work After many emails I managed to get hold of someone I was told the issue was resolved in February and we would get the next month s box i e in March It s now May and we haven t had anything I wrote recently but got no response Complete shambles

Pretty poor

Pretty poor Clearly a start-up so I make some allowance made for that but it s really not acceptable to not have any channels that can respond in a timely manner to a customer query In this case neither their chat or email responded for several days and even then their approach was defensive rather than empathetic and customer focussed As a consequence I ve cancelled my order for now but may come back when they ve got their act together as it s a nice concept

The delivery of a present was very late

The delivery of a present was considerably delayed I contacted customer support on two occasions to query this received no response other than a we ll get back to you Finally product arrived but still no acknowledgment of or apology for delay Disappointing because I have previously enjoyed the products can accept that occasionally things go wrong but communication poor

The Boxes never came

Sadly - this is lovely gift idea which was not very well done Every time I have been due a gift box I have had to ring up the company to try and arrange delivery - usually twice Seems like their system is not up to the task - such a shame Be aware that you may be in for long hours contacting customer service

Interesting gift idea

Interesting gift idea which was really liked by the recipient Easy to order and swift and efficient delivery

Fantastic gift 10 10

I received a subscription as a gift from a friend What a great idea Really easy to activate fab recipes and amazing end product