Baloise Reviews

Horrible avoid at all cost

Impossible to get a personalized reply to anything I have been trying to clarify a claim with them for over 2 weeks Unfortunately the only communication is generic letters by post requesting information that has already been provided multiple times If you try to call customer service you are on hold for 30minutes then disconnected as they have to free up the line I have tried at all times of day and night If you send an email you get no reply never If you contact them on their customer portal no reply ever Baloise is not there for their customers and it is impossible to get a reply Never ever do business with them Avoid them at all costs

Do not trust

We are clients of Baloise and recently we lost our house keys We called them to ask for advise what to do They told us that we are covered and we should change the locker We did it and it costs us 1500 CHF We sent invoice to Baloise and they declined it saying we are not covered for this Crazy Such a liars

Disrespectful attitude

I have just received an incredibly disrespectful e-mail from the highest authority in their customer satisfaction complaint management services Despite everything being settled the representative -completely unnecessarily- accused me of being unable to accept the facts which is completely unprofessional and rude Thus I have no option but to give honest feedback about this horrible experience If you want to be treated with respect do not choose this company at all

Please avoid this dishonest company

Please avoid this dishonest company You think you are insured but you are not When the problem arrives you will realise that you have no cover It is a fraudulent company You pay for road assistance but you have nothing because their telephone service is not functionning Only a pretension nothing more than that

Where is the fair play

Basler Versicherung is wonderful at advising you what sort of insurance you need but when it comes to paying for water damage they seemly do their best to find a way around of not paying a thing We had water damage in our basement area in November 2023 last year due to a Nussbaum water softener that silently and invisibly dripped water drip by drip into our flooring and was absorbed into the heating insulating materials under the floor At some point in time the saturation of the insulating materials was complete and the water made itself visible on the floor By that time our walls were all damaged The damage means we need to have the walls repainted and one wall repapered When will this saga end it seems that Basler is saying I am not insured It was Basler that proposed the insurance that I have So what sort of company are they

To be avoided

To be avoided I signed up in 2018 to lots of insurance contracts with Baloise and made it 100 clear I did not want long contracts During the stress and confusion of moving to a new canton in 2021 I did nto notice that they switched all my contracts to 5 years I sold one car so I could escape their incredibly expensive contract and now I plan to sell the second car to escape that contract too My feeling is that thet deliberately trick foreigners who don t understand the system but once I move all my contracts away from Baloise I will never go back again

Be careful with their advisory services Finger weg

Be careful with the advisory services about III pillar products We received a phone call from Baloise as we have a third pillar product there They wanted to meet with us to discuss about next steps We met 2 employees from the company They wanted to sell investments products for the III II Pillar We got plenty of inaccurate and wrong information Before accepting the proposal get the advice of a bank or a consultant in pension schemes to avoid wrong actions I would qualify this organisation as unprofessional not trustworthy and incompetent

C est quoi cette assurance de merde

C est quoi cette assurance de merde qui envoye des adresses de tous le monde sur mon adresse email Vivement que je quitte cette merde d assureursEn plus ils ne r pondent pas aux emails car ces messieurs ont trop de d clarations d impots a remplir pour les gens donc email envoy en mars et ils nous r pondent on vous repondra d ici la fin de l ann e Et ensuite ils nous raccrochent au nez de Riedmatten NikitaExp diteur nikita deriedmatten baloise chmar 1 avr 13 29MonsieurMoises De Andrade Saraivarue des Follaterres 71920 MartignyMadameIsabelle Frossardroute des Emonets 51890 St-MauriceMonsieurQamil Qestajchemin du Grand Clos 3d1896 VouvryMonsieurHussein Tabriziroute du Tonkin 3B1897 BouveretMonsieurMohammad Shamimavenue des Boveresses 31b1010 LausanneMonsieurChristian Buserroute du Grand Verger 21921 Martigny-CroixMonsieurAbdelkader Chabanechemin des Ravines 181895 VionnazMadameMary-Lise Taramarcazrue Principale 771933 SembrancherMadameBrigitte Fontanaroute de Plamproz 121875 MorginsMadameMarie-Jos e Burnierrue Month olo 341870 MontheyMonsieurPatrice Haennirue de la Verrerie 5a1870 MontheyMonsieurAlain Beetschenroute de Champ-Rarin 161871 Cho xMonsieurJos Ferreira Da Silvaavenue de la Gare 541920 MartignyMadameRosa Maria Marqueschemin des Semilles 9a1870 MontheyMonsieurJoel Berrutroute de Collombey 351870 MontheyMonsieurOlivier Pochonroute Principale 321903 CollongesMonsieurSt phane Boraleyroute Cantonale 871898 St-GingolphMonsieurChristian Jacquierchemin des Bataill res 191897 BouveretMonsieurMichel Pierre Babaiantzroute du Montagnier 1021868 CollombeyMadameR ane Delsethrue du Vieux Pont 7c1893 Muraz Collombey MadameKerstin Wagnerchemin du Reposoir 71862 La ComballazMadameJacqueline Bonacini-Raboudchemin de Chenevi re 121868 CollombeyMadameMarie-Laure Chervazroute de Cho x 34A1871 Cho xThe contents of this email and any attachment thereto are intended exclusively for the attention of the addressee s The email and any such attachment s may contain information that is confidential and protected on the strength of professional official or business secrecy laws and regulations or contractual obligations Should you have received this email by mistake you may neither make use of nor divulge the contents of the email or of any attachment thereto In such a case please inform the email s sender and delete the message and all attachments without delay from your systems You can find our e-mail disclaimer statement in other languages under http www baloise ch email disclaimerEt ca continue 2eme email Le mar avr 1 2025 13 37 de Riedmatten NikitaNikita deRiedmatten baloise ch a crit de Riedmatten Nikita souhaite rappeler le message The contents of this email and any attachment thereto are intended exclusively for the attention of the addressee s The email and any such attachment s may contain information that is confidential and protected on the strength of professional official or business secrecy laws and regulations or contractual obligations Should you have received this email by mistake you may neither make use of nor divulge the contents of the email or of any attachment thereto In such a case please inform the email s sender and delete the message and all attachments without delay from your systems You can find our e-mail disclaimer statement in other languages under

Reliable travel insurance company

Got a travel insurance with them and I provided all certificates of illnesses and proofs that they required After several discussions they refunded the initial amount