Bananafingers Reviews

Great experience

I ordered my brand new climbing shoes and I received them after 1 week without any problems The entire process was smooth

Love Bananafingers

I was a bit reluctant to order from this store after reading a few of the bad reviews here but this store is amazing I first contacted their customer service to ask some questions concerning customs since I live in Norway and they replied withing 24 h which I think is an acceptable time frame I then made my order Monday evening got an order confirmation at once even though it ended up in the spam inbox it was dispatched on Tuesday and I got my tracking number and guess what It s lunch time and Thursday and all the goodies have arrived I m impressed And even though I have to pay VAT and customs fees the prices are almost half of what I have to pay here in Norway for the same gear I am a very happy customer 3

Fantastic Customer Support

I recently ordered a pair of the Scarpa Vapour V climbing shoes which arrived damaged I had ordered the shoes along with some liquid chalk that sadly exploded in the box with the shoes I immediately got in touch with Banana Fingers stating what had happened with attached photos They got back to me the next day issued a full refund and told me I could keep the shoes I m honestly blown away by their customer service and generosity It may not have been a pleasant experience to receive the shoes in that condition but they went beyond what they had to and I m very impressed I shall be ordering from them again very soon The world needs more business that run of customer satisfaction and not the bottom line Thank you again Banana Fingers

Fastest delivery best packaging Best online shopping experience in my life

I ordered the item on Sunday got it on Tuesday From UK to Bosnia On free basic shipping The fastest shipping from abroad I ve gotten in my life Also everything was so well packaged and protected that there was no chance anything could get damaged in the transport They were also very fast to reply to inquiries And also hat down to DHL and their amazing service delivering everything

Incredibly fast delivery

I bought a bouldering mat a few weeks ago It took 28 hours from when I paid to get it in my house Just in time for bouldering in the evening D I ve just done another order for some climbing trousers and carabiners I m based in the UK and its great to support local They ve got an amazing selection of stock but I would really like to see some DMM slings

Really good customer service

Really good customer service I had a hard time deciding on the shoe size and the staff working at BF are always very fast and helpful with replying my many questions Thanks a lot for their patience

5 stars

Packages arrive quick and well packaged Client service is fast to answer helpfull and feels custom premium

Excellent customer service

Excellent customer service A bug in the website led to me thinking that there was a problem with one of my items being preordered rather than ordered Contacted customer service and received a very quick helpful and friendly reply thanks Kitty and the problem was resolved Was also assured that the bug is being fixed