Bankmuscat Reviews

Worst customer care

Worst customer care in Musanna and Muladha branches where I have visited multiple times Discrimination based on Nationality

This bank is probably one of the worst

This bank is probably one of the worst banks I ever dealt in regards to their online banking services their mobile application their customer service everything is extremely basic I have been trying to reactivate my account with this bank for months bow I gave up 2 months Ago and ended up using WISE which is by far better than any bank in Oman just a personal opinion You know why this frustration 1 your fraud monitoring team is using tactics from 2001 when you falsely deactivate one of your clients cards when he is traveling abroad while he has his last CASH 15 that he spent on a taxi to get to a specific ATM that works with BM cards as not all international atms work with it They end up blocking the card while I have no cash and the only way to contact them is through their OMANI NUMBER which is Extremely expensive when calling oversees Imagine not having cash and not being able to refill phone credit or unable to buy water from the supermarket because your card is blocked And the only way you can contact the team is through an international phone call which sometimes costs 2 per minute while roaming and it takes around 4 minutes to reach the representative you know how much of a difficult situation you have put me in when I had no cash and was in desperate need of my cash that s in MY account 28 I have traveled abroad for a while and my account got deactivated when I came back to Oman I have came to multiple branches multiple types same thing happened the employee takes my Information and ids etc waste 15 minutes and ALLL of them reply the same oh sorry the system went offline when trying to reactivate your account On the phone as well wasting valuable minutes everyday on the phone trying to reactivate my account same result we are in 2023 guys not 2005 this bank would be okay if it was 2005 currently

Lack of Etiquette and Discipline

I was a previous customer many years ago and it was a good bank went in today at the Al Mouj branch to inquirer about setting up a new account took my number and waited only to see the staff let a woman walk in and straight to one of the desks not even taking a number leaving me waiting Even though management saw this they all seemed happy letting someone jump the que I know people pushing in is common in the middle east but most places ask people to wait their turn Seems to be a lack in discipline and etiquette

Bank Muscat is overrated

Bank Muscat is overrated I have been using bank Muscat for a while now and the bad customer service experience keeps increasing Lake of concern attention and need to assist staffs who visit their branches to seek help is a measure problem and even managers don t care to assist staffs

Very worst staff and very worst

Very worst staff and very worst services by whole staff not just one I got my token ticket and i wait for 45 minutes my number didn t came then i went to washroom suddenly they pass my number i could wait at that time but my token series was not on LED disply when i said my number pass can you just please give me my card because it was my first time in Bank Muscat so i was there to just received my card they said your number is not on this counter please chk another counter they were just shuffling me for more 1 hour i don t know where they hired this kind of illiterate staff they don t know how to deal customers even this is was my first time to open account in Bnk Msct but very worst OMAN AVENUES MALL MUSCAT

No Action from Bank Muscat Management

Till now no action to my complaint Please remove your customer care customer service

Worst Bank in Oman from experience

Worst Bank in Oman from experience They will not help you at all I tried contacting a live agent to help me with something as I am stuck in the UK I couldn t receive my OTP After waiting for more than an hour to find an agent he asked a stupid question then disappeared Really disappointed in this bank as it is one of the top banks in Oman Everything from the app all the way to customer service is bad Im changing my bank as soon as i land in Oman

45 days Delay in fund transfer still no update

I am following up regarding the fund transfer request that has been pending since January 6 2025 The delay has impacted my daughter s education several emails no solution still unaware of fund