Bankofcyprus Reviews

Terrible customer support

Terrible customer support I ve been trying to open a bank account I provided dozens of documents required I m already registered officially in Cyprus and getting my permit in a few days but still 0 help from the bank Been waiting for my account for more than 3 weeks

highly recommending to stay away from this bank for all tourists

I would have rated this institution with minus 10 but unfortunately 0 is a minimum grade I m a tourist who came to Paphos for nearly 3 weeks it will be def my last trip ever to Cyprus When I tried to get some money from ATM which belongs to this bank at Kings Avenue Mall in Paphos as result ATM swallowed my card and since days I tried to manage how to get it back Eventually custom service tried to help me anyhow and called me 4 days later to provide with details where I can pick up my card Same time he mentioned that he wasn t sure if I get it back since it was not a credit or debit card but a compensation card which I have gotten from my airlines last year it s a common practice for any solid airlines to take care of customers with a certain balance due to delayed flight Unfortunately people here having no idea what compensation card means Anyway I went to branch number 0676 in Paphos where my card was kept and first I had to speak with one very arrogant employee who barely understood English yet I tried to explain it several times anything After I shown her all confirmations all my personal docs she said that maybe I should call to custom service again I thought she might be kidding me Afterwards I had a talk with manager of this brach as far as I understood but I was speechless about stupidity and arrogant behaviour she has had She told me that since ATM took my card and it doesn t matter if there is a name on it or not there must be something very strange with this card and bank has to destroy it I said that if she keeps my card without any serious reasons but her personal assumptions card is valid until 2027 and considering that I still had a certain amount on it I had to get it back she has to provide me as an official representative of this bank with a paper or any written confirmation that she takes my card She responded that since it was not her who took my card but ATM I was speechless about such a nonsense comment she is not authorised to give me any paper which confirms that they took my card Frankly speaking I think if such a case happened in Austria or Switzerland or Germany or any other country and the bank would have taken my card without any explanation the police would be immediately there But since in this country is total mess and no any regulations no wonder I complained that I ll bring this case to public and media in Austria let alone all possible social nets so that tourists stay away from this bank but she didn t care As well I took a video of this woman while she was talking to me arrogant but she began to complain she would call to police which would be very interesting - she took my card without explaining any adequate reason i e sort of stealing but same time she wants to call to police due to filming her I strongly believe that they treat all foreigners this way although we bring money to this country Such a shame Luckily my airlines company got this case had to block the card immediately and wired me the remaining amount to my Austrian bank account

Terrible bank high fees and bad support

Terrible bank with lots of hidden fees The one time I needed help they were unable to provide it The app is full of bugs and my account was locked without my knowledge for weeks preventing me from processing transactions due to the faulty app and costing me 4 hours of my holiday time and 300 extra in rental fees

Worst experience ever

It is by far the worst service I have been using in Cyprus The staff is not trained properly and have no interest in haloing you Overall I find them rude uninterested in helping customer and very slow Their website and application may look modern and all but when you visit any branch you quickly realise they are nowhere near what they say they are 20 years behind the rest of the world to say the least

Bank of Cyprus is pretending to

Bank of Cyprus is pretending to register online new clients But that is not true at all I never seen an App that have all the bugs in the world Ive tried to register online but after 20 trials I stopped Even didnt pass the face checking process I lost time for nothing

42 year for a small account

BoC charge me 6 every three months just to have an account with them They also charge 7 5 the year for something and they charge everybody 10 for the 1bank app It s about 42 the year for my account I earn 1000 the month

This bank is absolutely shocking

This bank is absolutely shocking They have no interest in their customers at all It has been my misfortune to open an account with them after experiencing the truly awful Helenic bank in Cyprus I originally wanted my account at the Polis branch of BOC but was told I couldn t and would have to go to Coral Bay Pegia The counter staff in this branch are simply non existant There is rarely more than 1 cashier with a queue of around 6-8 people You can easilly waste an hour or more every time you visit They are certainly NOT customer focused The manager needs to do something about his staffing levels and organise the staff to efficiently deal with customers by organising non cash transactions to be dealt with in the back office rather than clog up the cashiers It isn t rocket science

SHUT IT DOWN WORST BANK EVER

Everything is wrong with this bank SHUT IT DOWN The employees are uneducated they all have jobs there because they know someone entire families work there They get promoted because of seniority or how long they have been working at the bank not because they have a degree or experience They have jobs not careers Their career is going to the hairdresser having their nails done going to restaurants only to be seen trips to Athens to shop at the same stores that are also in cyprus so they can brag about prestige Their behaviour patterns consist of entitlement arrogance boredom can t be bothered attitude except if there is good gossip then they pay attention all the patterns of non hireable individuals which eventually will lead a company corporation into dissasaster and failure in the case of The Bank of Cyprus Everything is a dissaster Their app is a nightmare even the IT department can t make sense of it There is no communication within the bank employees and departments are not cohesive I can write a book but that would be a waste of my time DO NOT USE THIS Bank you will loose your money and they will make your life miserable