Bankofirelanduk Reviews

I recently had fraudulent transactions from my debit card and they couldn t have been more helpful Maybe some of the complaints are out of frustration rather than BOI

I recently had fraud

Had very helpful and patient young lady

Had very helpful and patient young lady named Susan help me in Patrick Street branch yesterday Staff are very polite and always helpful there

Great bank

Great bank only had good experiences Lost my card so wanted cancel it and it was so easy they where really friendly over the phone and the man helped me so much 10 10 for me

Had some queries with the process of

Had some queries with the process of account closure didn t have to wait at all to get in touch with the customer service and the information given were precise and concrete

Excellent customer service

The customer service agent I dealt with this morning was so nice and polite and dealt with my query promptly Thank you Ciara you are a credit to bank of Ireland and brightened up my day Excellent service

The worst customer service

The worst customer service every tome you call the agent us so desperate to pass you on to someone else to deal with your query it s so frustrating They do not listen and never call back I am seriously done

My experience in Bank of Ireland this am Athy

Called into office in Athy this am Kate looked after me she told me she work s in Naas and was over to help out in Athy Kate is with Bank Of Ireland only 1 year I have to say it was such a pleasure to deal with her she has such a lovely personality brilliant at her job and made me feel so relaxed I was transferring money to my son in California and she got me at the computer and made it so easy for me to do she also added my son to my online banking i had transferred money before and it was a long process Kate has sorted me out totally within 5 mins and i now have it on my online banking thanks to Kate A big thank u Kate for this am Ann

Thanks a million to Amy in customer

Thanks a million to Amy in customer service Unfortunately my phone credit went out and the line cut just as we were saying goodbye but she was an absolute star Fixed my problems very quickly and she was so professional Thank you Amy