Bannedretro Reviews

UNHAPPY EX LOYAL CUSTOMER

Have been a customer of Banned for a long time When I ordered a few items that happen to be reduced I kept 1 item returned the rest 3 weeks later and no communication from them I ve e mailed twice now only to be told I won t get a refund because the items were reduced God knows what happens to the clothes Obviously I won t be dealing with this company ever again

Never shopping here again

Firstly I would like to state I would give 0 stars if I could I ordered 10 items from the website that happened to be on sale that I was planning to buy I received a confirmation of my order and a tracking link the next day Then on the 1st June the tracking link said my shipment had been cancelled So I emailed not expecting a response until Monday 6th due to the bank holiday weekend however I got a response on the next day the only good part of their service which was rather condescending asking if I was sure it was a parcel from them UPS state the company the package is coming from so I was beyond sure that and this was the only order I placed recently During this condescending email I was informed that 4 items of my order was out of stock and that I would not receive these items When I enquired about this in my reply they gave the pitiful excuse that stock changes daily and never explained why they didn t advise me of this until after I sent my enquiry about the cancellation of shipment They said that my order would be shipped in the next few days On Moday I received a confirmation of shipping email from Banned Retro that had all 10 items in there so i enquired with customer service to see if this was true or if I was still to expect 6 items I was told it was an error by the automated system and wouldn t be receiving all 10 items Yesterday 7th I received my parcel expecting 6 items I only received 5 much to my disappointment and annoyance When emailing the customer service again asking for an explanation I received a rubbish apology a confirmation of a refund and told me that they forgot to advise me of the 5th item that was out of stock despite me mentioning the number of items out of stock in SEVERAL emails on top of all of this they included the parting words of them looking forward to welcoming you back to Banned Retro I am appalled and disgusted by the customer service skills of this company and I will never shop with them directly again I wish I d listened to the reviews and not shopped here

Goodbye Banned Retro

Opened an account bought two pairs of shoes Wanted to show my friend Password wrong Tried 20 times over the evening and next day and it would not send me a link to reset password Have used that little speech bubble which is a waste of time Have emailed them twice Their email address is hello bannedretro Sorry that should be goodbye banned metro Will be very surprised if I even receive my order

AVOID IT issues mean extra charges and no stock

Firstly their promo emails promise free shipping for orders over 50 but I was charged 8 99 with no option to choose otherwise Contacted them and they said they never offer free shipping Sent them pics proving they advertise they do and they agreed to refund saying it was an IT issue Two days later I received an email saying that the boots I ordered present for my daughter are now unavailable Pointed out to them that the website still says they are available in the required size Their reply was we have notified our IT team and they have changed it A dispatch email was subsequently received stating that the boots had been sent This is another IT error that only worsens the situation Sammy has confirmed that they are definitely out of stock Having read the correspondence again I can see that there is also another item that I ordered that I am now told is out of stock Just checked their website again and sure enough it s still available to purchase and stating In Stock To say I m disappointed is an understatement I love Banned Retro stuff but sadly their haphazard purchasing process and customer service seriously let them down I now realise I am not the only one to experience such issues It will be interesting to see if I get my refunds - or perhaps they ll have IT issues with that too I will not be buying directly from them again and I suggest that anyone else who is considering doing so thinks twice

They steal designs from artists

They steal designs from artists they don t take responsibility for it and don t reply to their emails Pathetic They should be banned forever

Chaotic

As other reviews mention the website for Banned Retro same company as Banned Apparel in no way reflects what is actually in stock or what eventually turns up I won t go into delays and dirty wrong items as it s possible it was a failing business bought up by someone with no tech help no communication and a warehouse of people on less than minimum wage in which case I d feel a bit sorry for them But you can tell something is wrong if a search crashes a webpage As someone else suggested if you want to know what you re getting and have it turn up on time in a decent state or have proper customer services use places like Collectif

Violate UK distance selling regulations poor quality

I ordered some clothes in a recent sale Several of the items were badly made and of very poor quality When I informed them of my intention to return I was told that they do not accept the return of sale items Which is a clear violation of UK law I pointed this out but they doubled down Luckily I have paid through PayPal and will be able to obtain my refund without any issues but I obviously will never order from them again And I will report them to Trading Standards

Paid NEXT DAY delivery 30 days ago and they STILL have sent my order despite me chasing them constantly

UPDATE 30 days since I placed my order and I STILL have not received anything I got an email on the 14th to say my parcel was being dispatched and it never arrived I checked the tracking and saw they mailed it to the HOLIDAY LET that we had been staying at over xmas instead of my home address despite me emailing Sammy in December to tell her that we were only going to be there for two weeks and if they couldnt get their company in order to send my Next day delivery parcel within two weeks it would need to be sent to my home address instead I provided that to them and Sammy ackowledged that address and said they would dispatch to my home address as they now were all off for xmas and not back until the new year So chasing her up a few times over the new year plus reminding her of the home address to now dispatch to still resulted in them sending it out to a remote location in Scotland instead and then ignoring emails from me when I have pointed out they have made an error and I will never receive that parcel as i dont live in Scotland An ABSOLUTE JOKE OF A COMPANY Stick to only buying BANNED items from Vinted and Ebay and DO NOT DEAL DIRECT with this joke of a company Bought 4 items on the 19 12 24 as a christmas present for my 16 yr old daughter and paid NEXT DAY DELIVERY 28 DAYS AGO and still have not received a thing When i didnt get my order I emailed on the 21 12 as theres no phone number to call and they didnt even bother responding until the 23rd Dec No apologies for not bothering to send my order or anything just an excuse that one of the items was out of stock despite showing as IN STOCK on the website still I said it was a christmas present for my daughter and should have been there on the 20 12- why didnt someone have the courtesy to bother to contact me if that was the case They didn t care at all but just told me Unfortunately we regret to inform you that we are unable to dispatch your order at this time as our warehouse team is currently on a holiday break and will return on January 2 2025 In light of this we can offer you two options -A full refund for your order -Hold your order and dispatch it with the replacement as soon as our team returns provided the item is back in stock I told them to replace the out of stock item with a red belt instead then and was then promised by Sammy that Hello Katrina I already forwarded your request to our fulfillment team and we will get back to you once they are back by next week or 2 Have a Happy New Year Regards Sammy Keep in mind here that I paid NEXT DAY DELIVERY for my items 23 days later I have not received my order no offer to refund my Next day delivery costs and no further communications since the 30th december Fortunately I purchased using Paypal and I have no choice now but to open a dispute and get my money back What a SHOCKING COMPANY NEVER EVER AGAIN will I order from this shambles of a company What an absolute joke They shouldnt be allowed to run a business Shame because I like their clothes but i will buy from ebay or vinted second hand as I have always done And my poor daughter who never got her present has learned that not all retailers are honest or organised I would be so ashamed of my company if I ran a business like this- it s diabolical

Smooth experience

Fast Hassle-free