Bareminerals Reviews

Fab service once again

I bought my usual bare minerals products and have used the site more than once On each occasion the items arrive within 2 days which is great On this occasion after placing the order I realised I had not used the code for the free gifts which I was offered due to spending more than 50 I emailed that day asking if they could possibly still send the gift as I had realised my mistake Vicky messaged me very quickly and explained that the parcel had already been sent but she would certainly honour the offer and had arranged a second delivery of the free gifted items I must say the customer service level is always 100 and I would definitely recommend and will continue to order From them Thank you once again

L entente cordial

I had emailed Bare Minerals with a query as I was unable to get through by phone and was telephoned by a charming French girl called Aurore who was very helpful It was nice to have the personal touch and to know that she took the trouble

Cancelled Order

I realised I needed to cancel my order They did this is a quick and friendly manner Even though I was out of the window customer services could do it themselves they contacted the warehouse who were able to cancel the order All done quick and easily Can t fault customer services

E-mailed with a query about a bare

E-mailed with a query about a bare minerals product I was contacted back without delay The product I enquired about had been discontinued so I was given an alternative product colour match Great product great customer service

Excellent Customer Service

I would like to thank Molly from Customer service she has been very efficient at dealing with my enquiry about a faulty make up item With a couple of emails I have received a refund which was unexpected but very pleased with I will now purchase the item again

Customer Service above and beyond

Firstly let me say that I don t normally post reviews but this one just has to be done I wanted to buy my wife some makeup for her birthday but armed only with a few notes from when she visited a Bare Minerals counter previously I had nothing to work with I contacted BM and within half an hour had Stephanie from CS on the phone what an absolute superstar she was Not only had she located everything I needed checked it was in stock suggested an alternative for an item out of stock but she guided me through the ordering process and even came back to me the next day to give me a status update on my order This lady is the best example of Customer Service I have ever known and BM should be extremely proud of having staff of this calibre working for them

On emailing for advice

On emailing for advice Molly kindly responded extremely promptly and was most helpful and very polite and friendly in how she worded her email too Her fabulous customer service was very much appreciated

Finally A company with good customer service

Bare Minerals products are great I really like that they re natural and they feel really nice on my skin Just as importantly their customer service is also great I experienced this recently when I had a problem with a product s packaging Stephanie from Bare Minerals customer service went out of her way to solve my problem and issue me a refund and it was such a good experience that I ended up buying two extra products from them So many companies with good products fall short when it comes to customer service so it was a refreshing experience to find a company like Bare Minerals where it feels that they really care about your experience shopping with them I would definitely recommend