Baristaunderground Reviews

They lost their vision and no longer follow their own mission statement

When this company first started its marketing efforts to the West Coast primarily in SF they were amazing They Odeko were very responsive handled issues immediately and they were my go-to I am not sure what has happened in the last year or so but they have been on a decline I recently placed an order for a product which I have on the menu at my four cafes and I received the wrong product - different flavor tea I messaged customer service they apologized and said they were sending the correct product even confirmed the name Today I received the same wrong product and of course there is no phone number to call All of the phone numbers I had for the people I was getting support from initially were all disconnected Lastly I get a response from an agent that tells me the manufacturer changed the names of the products and it is the same thing C mon at least check into it before you come to me with an excuse The ingredients and taste are completely different And going on here it seems that this experience is not an isolated one I am disappointed in Odeko and Barista Underground to say the least I really hyped up this company to all of my networks when I started using them and if they don t get organized and revisit their mission statement this is going to impact them in the long run

First time ordering and my whole order

First time ordering and my whole order went to a different address I wish I had checked reviews before trying this company There is no phone to contact anyone that that is a bad sign

They used a free promo offer to obtain

They used a free promo offer to obtain information then cancelled the order Complete scam company SUPER shady business practices

Unacceptably Cancelled Order Without

Unacceptably Cancelled Order Without Notice Ignored All Requests They Refuse to Respond to Emails or Any Social Media Continuously Spam with Worthless 5 Off Coupons via Email This is a Tactic to Bait and Spam Your Inbox Relentlessly ScamAdvisor s Trust Score is a Dismal 34 100 Declining Rapidly BEWARE OF THIS SCAM

The product in my entire last order had

The product in my entire last order had expired in August 2024 As a coffee shop I cant use this product if it is expired If you cant trust a company to send product that hasnt expired than you shouldnt do business with them No phone number to call for support and just a form response that says they will circle around back to me I thought I was dealing with a professional company with good quality control but apparently not UpDate The company did end up refunded the order and also sent new product of a different brand at no cost We are happy with the outcome

Our coffee shop has been a customer for

Our coffee shop has been a customer for nearly a year Orders take way too long to ship something isn t right Will be taking business elsewhere if this doesn t improve Sometimes they don t ship for five days after they get your order This makes no sense They must not have the stock to ship Not good

Barista underground is so easy and

Barista underground is so easy and convenient

Barista made reordering so easy

Barista made reordering so easy Loved it and will order again