Barmenia Reviews

Bike insurance 2 5 month without solving the issue

My bike was stolen on the 3rd of June The very next day I have send documents to Barmenia in order to receive refund as I have a bike insurance They answered after 3 weeks that one doc is missing I send this doc within couple of days Since that moment we have communication via email and the problem not solved Last request from them was to send them number Hausratversicherung House insurance It has been 2 weeks ago I asked twice but no one explained me why they need this number and how it is connected with bike insurance Bike was stolen on the street by the way not from home I am still waiting an answer Seem like soon there will be winter and I will miss biking season One of the worst service I faced in my life

I was waiting 1 year to receive a new Password

I was waiting 1 year to receive a new password and account name Aside that they are hiding a lot of things and dont speak to you the truth They try to sell you packets in an innapropriate way Never again

Stay away from this company

Stay away from this company They never answer phones emails or social media accounts I have Zahnzusatzversicherung Mehr 100 i pay 22 5 euros monthly but there is no customer service and no payment at all it looks like scam

my rate will be 0

my rate will be 0absolute not to recommend the worst insurance ever I waited one month to get today a letter from them because they don t trust people and now i have to fill out 1000 documents for them No one is replying to the emails and they also want a letter from the aok It is ridiculous i will close my contract asap

No Real Insurance

Having a animal health insurance and paying it as usual Lately my dog had to go to the vet more often common complaints with female dogs and therefore I wanted to upgrade the insurance Due to the sent vet reports they have blocked the upgrade Why then offer the insurances Apparently only for profit horniness In my opinion it s fraud

cannot get hold of them ever

cannot get hold of them ever only ever sent one mail with my details unable to access my policy that I pay for when I need a copy for a visa What is the point of paying this company would not recommend

A very disappointing experience

Hello I am unfortunately still a customer of Barmenia Zahnzusatzversicherung from December 2021 and have a pretty extensive history with this insurance agency so I would like to share a few points I wanted to start with some positive points but I am afraid I can t think of any other than a nicely advertised features and very good feature to price ratio but as I have later discovered it was only on paper but never in a real life I have subscribed for the most advanced plan which was advertised as the one which was covering 100 expences including implants 31 50 Eur monatlich To summarise here I have received 0 00 Eur after spending 3000 Euros on my dental implants expences and months of pointless communication with them So back on topic my experience in a couple of points 1 Communication forget that Email responces might take 2-6 weeks for them to answer Phones you will be on the wait line for 20 minutes see the next point 2 You are Ausl nder forget that The agents can t help you in any other language than German apart from that by email I received a response that they can help me only in German when it comes to teeth related questions in a pretty unfriendly manner and on the phone normally they can t get an English speaking colleague or it might take ages to find someone 3 When I was applying I had only one tooth other than a wisdom teeth which was absent and it should have been enough for the insurance to work properly 4 When I have applied my final invoice for them to approve they have requested lots of documents from my Krankenkasse my old dentist in Latvia which I was a not a customer for 5 years since I am living in Germany my current dentist etc and every time I was sending them something first it took 2-6 weeks for them to answer that I am missing something else and I need to supply it again After months of such communication they said that I need to fill in my self-assignment form which I did and still got a refusal of any compensation So in my understanding there is absolutely nothing this company can cover for me and there is absolutely no point for me I am still a customer of them even after spending 400 Euros on insurance to them up to this point Absolutely ridiculous So to sum up I have a pretty terrible experience with this company which led me to some financial struggles as I was not able to be financially stable and insured this is the point of insurance right so I would suggest to stay away from this absolutely awful service My story with this company still continues since I am sure I am right in this situation and I have not tricked or fooled anyone and luckely my Rechtsschutzversicherung should work better than these guys and I hopefully Verbraucherzentrale will help me too

Worst They don t do what they say Not helpful at all

I was getting call everday from them to take their insurance and they were telling me that I ll get money back from my krakenkasse more than I expect But till this date guess how much I got back ZERO NULL They don t do what they advertise Funny thing is they still deduct 2 euro every month They ask about date of experience but it was since the beigning like that so almost 5 year till now Can t select the date from 2018