Barnetts Reviews

Shoddy Workmanship

Avoid this establishment entirely Incredibly Poor workmanship and cowboy practices clearly in effect with profiteering their main priority I trusted Barnett s Volkswagen Dundee with the servicing needs of my Volkswagen Scirocco for the last 11 years every year on schedule Due to my vehicles age now I decided it was time to undertake the servicing myself Whilst undertaking a routine oil filter and oil change I was met with multiple missing clips on the under trays A pressurised boost pipe that had not been fixed back in place with bolt missing and most concerning of all the oil filterhousing was missing it s protective cap with it s corresponding tether left hanging around Considering I trusted this garage to look after my car for so long at increasingly eye watering service costs over the years I am absolutely appalled to find out that all along they were no better than any back alley garage It is clear that the garage is prioritising profit over their workmanship and clearly do not take any pride in their work Get the work in and out as fast possible and ensure the customer is taken for as much money as possible in the process It pains me to say but stay well clear of this dealership Take your business elsewhere

Disappointing experience

Have an issue with a key for VW Golf Phoned dealership and explained and was told that Jordan would call me back later in the day Someone else phoned me around mid day and then said yes he will call With no call forthcoming I called again nearer the end of the day and was told he was working through his calls and would definitely be in touch - nothing Next morning called and asked if I could come through and ask him to look at the key and was told to come at around mid day and he would Arrived 1230 and the woman on reception had never heard of me and told me to sit and wait 15 20 minutes later Jordan arrived and asked what I was there for He shrugged and looked blank when I said that I had phoned in previously of me He looked at the car and said that it needed to come in for diagnostics for the key at a cost of 130 If I required a courtesy car that would be another 20 When I said I had looked on google and it seemed a fairly straightforward thing to fix he said we don t use google so it is 130 for the technician I advised that I found that a bit expensive and again he shrugged - I said that I was a bit disappointed in his manner On 3 occasions I was told by staff that they hadn t seen the car before which is irrelevant as they are the dealership and every car they see for a first time There were around a dozen staff there and I was the only customer and I won t be back as I felt my custom was not wanted I then went to a diagnostic centre closer to my home diagnostic test 30 booked and a lovely warm welcome and great first impression for a new customer Complete contrast to the total disdain and lack of interest experienced Big dealerships need to remember they need little people to keep their shiny big dealerships open Barnetts VW Dundee - never again and would advise others to go elsewhere too

VW Barnetts - Worst customer service

Worst customer service I would have to say service advisors give dates one month ahead for an engine check light which means the car can t be used for weeks Service Manager Jordan is very rude and don t seem to care and this is for an approved car that s is under VW warranty I have had issues with the same guy back in July when MOT was done and my request was ignored and I had to take the car back which was dealt with and I was right all they say is we are short on staff I was asked to call VW Assist if I want an early diagnostic done sharing a bad experience on social media will get your account blocked Sales people would say anything to make the sale Watch out when it comes to Barnetts everyone

Scare Mongers

Took car in for service at Dundee Riverside Day started bad and got worse I had a waiting appointment but missed it by 10m aa the traffic was bad they couldn t tell me when the car would be ready so went for a coff because it was my fault for being 10 late I got a call couple of hours later to say the service was done but they d found a major issue with the breaks as they were worn 95 and also one backing plate was missing and another hanging off They advised the car was UNSAFE to drive and cost 800 to resolve which can be done immediately I initially authorised the work to proceed then had second thoughts as car was booked into local garaage for MOT I called back and cancelled the work I walked down to pick up the car and had to sign a disclaimer that I d disregarded their advice Next day car was taken to local garage and PASSED MOT with no issues The pads are around 80 worn but well within the MOT limits The backing plates are superficial and can be removed completely There would be a warning light when break pads are nearing needing replaced Advised I d have another 2 to 3 months and cost would be circa 300 Absolutely scare mongering nonsense and official complaint is on its way to VW and ombudsman

Great service from Barnetts Toyota Dundee

Great service from Barnetts Toyota Dundee today provided by Kenny Christie and Paul Kenny organised my vehicle inspection in a relaxed and efficient manner and Paul transported both of us to and from the garage to Dundee city centre offering great chat and polite service

Top Class Customer Service

Had a small issue after a yearly service at Barnett s Nissan Dundee Alan Lockhart from the service department could not have been any more helpful in resolving things A first class gentleman who is a credit to his organisation I d also like to say that the reception staff are brilliant as well Many thanks and will see you again soon

The staff were brilliant

The staff were brilliant especially with my boy who is autistic he enjoyed sitting in the card in the show rooms The car came back with a clean bill of health good efficient service friendly staff very helpful and they even gave George an umbrella and a goody bag that made his day

New car - great customer service

I had received great customer service from Barnetts when I used to take my company car for servicing This made it my ideal choice to buy a brand new personal car All the staff are excellent in communication and I can t fault any aspect of the process in purchasing follow up and support Shout out to Daisy and Andy for all their help and support