Barrybennett Reviews

NOT RELIABLE OR TRUST WORTHY

Not a very good service I was told my Equipment was arriving Saturday just gone and it hasn t arrived I waited in all day for this delivery only for it not turn up If you can find a alternative company it would be better

Steer clear awful company

I have had the desktop computer for two years worst computer I have ever had Doesn t run smoothly software I was issued to be used in parallel but will not run together freeze crash or very slow Had a re assessment had to go through them again to get another piece of software Software has not been released past date they state it should be released in portal No return calls and couldn t speak to anyone

Faulty laptop Fail to deliver on their promises

I had extremely disappointing experience with Barry Bennett when I purchased a laptop that turned out to be defective Not only did it take an incredible long time for them to collect the faulty item but instead of providing me with a new product as requested they insisted on giving me a repaired version against my will The company totally ignored the Consumer Rights Act 2015 This leads me to believe that the company deliberately provides students with faulty or repaired products Such unethical business practices and lack of respect for customer preferences in unacceptable I strongly advise against purchasing from Barry Bennett and recommend seeking a more reputable and customer-centric retailer Furthermore Barry Bennett claims about their commitment to the environment and reducing carbon footprint Not only they fail to deliver on they promises but they also provide customers including myself with Chinese laptop bags that emit strong toxic odour This raises serious concerns about the company s lack of quality control and disregard for customers well-being I urge others to be cautious and consider alternative retailers that truly uphold their environmental values and offer products of higher quality

Awful customer service

Awful customer service Have a computer in for repair Do not answer phone messages or emails Steer clear

POOR SERVICE

They are supposed to support with disablity equipment the support and service is shocking computer not working software very poor and customer service very low standard

Undisclosed policies no duty of care and accountability

This company s undisclosed policies and procedures have been a disappointment The first laptop arrived with missing software and licenses kept crashing causing me to lose university work Despite providing photo and video evidence of its ongoing issues their IT support team assured me that the laptop met DSA tech requirements They promised the next laptop would work flawlessly Upon returning the first laptop I discovered it was collection-only with no replacement After a reluctant agreement they sent a second laptop which also had compatibility problems This completely disrupted having any of my assistive technology sessions and forced me to use phone calls for specialist skills sessions After my last complaint they initially agreed to replace the laptop but today I was informed otherwise being offered a loan laptop instead which I did not agree to I was met with ignorance of taking responsibility a member of staff using persuasive language and a poor debate attempt When I realised their attitude I requested the refund for the laptop but was told I am not eligible for that either Given this situation and the time wasted I plan to seek assistance from my university and SFE From my experience they were more bothered about constantly pushing upgrades than solving existing issues I ve also reviewed their Google customer reviews and have strong doubts about their legitimacy

Unacceptable Delays and Poor Service from Barry Bennett Ltd

As a postgraduate student reliant on DSA provisions to support my academic journey I am deeply disappointed with the service provided by Barry Bennett Ltd Despite applying for my equipment back in July well ahead of the start of the term in September I am dismayed to report that it is now November and I am still without the necessary tools to assist me in my studies Moreover I personally invested in an upgrade to the standard laptop provision a cost that came out of my pocket with the expectation of a timely and upgraded service This has only added to my frustration as the justification of a busy period does not excuse two months of delay A company that specializes in providing essential equipment for students should indeed anticipate and be well-prepared for the increased demand around the start of the academic year This lack of foresight has a direct and negative impact on students like myself who rely on these tools In conclusion the service I have experienced from Barry Bennett Ltd has been far below acceptable standards Students considering using Barry Bennett for their DSA needs might want to look elsewhere or be prepared for potential delays that could impact their education

Contacted them today

Contacted them today The laptop my daughter has been given won t even switch on Waited ages for a repair Still not working This is causing her severe anxiety as she s now behind They were no help at all

Useless

Barry Bennett was supposed to supply me with software to assist me with written work because I am dyslexic They have been paid by SFE of course but they say the software is out of stock So they have been paid out of my DSA but as this is a Tory Goverment contract it does not matter if they actually provide the service they have been paid to provide Oh yes of course this comes after a phone call from someone at Barry Bennett who said all my software was ready for me to download But the adviser sounded like they had no idea what they were talking about with lots of long pauses and strange noises Well done to they shareholders for getting the contract Tory government contracts are the best all you have to do is get paid a vast amount of money to provide a half a sd service