BASEBLU.COM: Man's and Woman's Luxury and Fashion Brands | BASE BLU
Based on authentic user experiences
ted
6731 reviews
N/A
9 months ago
Don t even think about returning an
Don t even think about returning an item You will only receive a fraction of the paid amount Scam
Accidental Fashionista
6731 reviews
N/A
9 months ago
Worst Online Shopping Experience Ever
I mostly do my fashion shopping online and have been doing so for years I can easily say that shopping buying from Base Blu was the worst most stressful experience I ve ever had Firstly they ve sent me the wrong item They apologised for the mistake and asked me to send it back and will send the correct item once they received it They did say they had to go through a process of refunding my payment then sending out a new request for the same amount they made a mistake again and tried to charge me over double the original amount by the way I asked if that was necessary and they said yes there s no way around it When they refunded me the amount I received 16 less than what I ve paid I m guessing through Paypal currency exchange fees or something I told them about this loss and initially they said they will reimburse it However they broke their promise afterwards and gave me the whole there s nothing we can do it s our finance system crap If they had done their job properly to begin with I would have been happy after receiving the correct shoes a few days after I placed the order Instead I received the item 3 weeks and 5 days after I placed the order having to go through a convoluted exchange process having issues with the courier failing to pickup facing Brexit complications and losing 16 along the way May not look like a significant amount but why should a customer lose extra money because of the shop s incompetence If you enjoy being stressed out and having your time and money wasted then Base Blu is the right shop for you You might think you see a good deal price-wise on this site but think carefully about what happens if you don t receive the item you paid for and losing money even if it s not your fault Shopping here felt like a gamble Base Blu - if you re reading this fix your stock control your finance department and your operations
Brad James
6731 reviews
N/A
9 months ago
Competition is cheaper
Charged duty on a product which should be cheaper than the competitors They have lost my business won t be back again Charged 184 43 from DHL if you go to Farfetch you won t have this charge and this means Farfetch is cheaper all around
Andreas Bystr m
6731 reviews
N/A
9 months ago
Stay away
I ordered my item on the 25th and received a mail on the 31st saying that the item is out of stock and that they will be refunding my order why wait 6 days to tell me that
Jo Thompson
6731 reviews
N/A
9 months ago
I ordered 2 pairs of shoes that never
I ordered 2 pairs of shoes that never arrived I paid for the shoes using my Paypal credit account The refund I received was 50 less on each pair of shoes How can this be when I never received the items
Disappointedone
6731 reviews
N/A
9 months ago
clearly faulty goods
I ordered a hoodie from this company The one they sent had faulty embroidery across the front You can tell as soon as you look at it so I don t know why they considered trying to sell it to somebody I paid 68 in taxes and duties to have the item delivered to the U K They have refused to refund me this money even though they knew they were sending damaged goods Terrible company
Saurabh Kukreja
6731 reviews
N/A
9 months ago
Dont buy from them if you are out of
Dont buy from them if you are out of the EU I bought this in the UK aware that I will pay duty which is fine Then I wanted to return taking full responsiblity of the UK duty refund but then got told by them that they will charge me for duty on the Italian side I have bought from may site in Italy and rest of EU and having to pay for the Italian duty on return was a first It is their way of disuading you from returning items
Helena Grohmann
6731 reviews
N/A
9 months ago
Fake The qualities of the item I bought is
The qualities of the item I bought is not according to standards I am used to a Woolwich jacket The seller is not accepting the return of the I jacket I bought poor seller and obviously a fraud with no original products
Zach B
6731 reviews
N/A
9 months ago
Wrong size AND color
I ordered Converse Run Star Hike shoes and they came in the wrong color AND size I also paid over 30 for international shipping Ridiculous This is a sorry excuse for a retail site I m keeping this 1 star review until I can get a refund for my order
Clee
6731 reviews
N/A
9 months ago
Misleading prices - beware
Be aware the product price may be different until you go through checkout steps - it increases on the last payment step Happened to be when an item I was purchasing increased from 1 600 to 2 000 - good job I was paying attention in the end otherwise I would have ended up being overcharged a whooping 400 There is no justification for this when shipping within the EU and I doubt it s even legal Emailed customer service but no response I guess I will take my business elsewhere