Basilfry Reviews

Avoid this company

Avoid this company purchase independent insurance cover for your move I purchased insurance via my BRS registered company and as things happen my furniture was damaged in between removal storage for 2 months and delivery back to my new property Making a claim became a major issue They didn t acknowledge emails phone calls were just ignored and delays were constant Their MD took the view I wasn t a customer Avoid at all costs

Appalling - do not use

I concur fully with the other reviews regarding this truly dreadful organization Appalling and arrogant customer service make derisory settlement offers and do not listen to reason Also very unclear as to who they actually represent in any claims and only start to listen when you involve the Financial Ombudsman tip don t bother with the Furniture Ombudsman in any claim - complete waste of time

Shocking service they are expensive and

Shocking service they are expensive and dishonest They ask you to value your goods and write a premium based on that figure then when comes the time to make a claim they use some random not agreed valuation and refuse to pay your claim in full If you store your goods before delivery in your destination country although the goods are in secure storage they demand a premium for continuity of cover and it is an excessive charge Avoid this company they are recommended by PSS removals

My experience with Basil Fry

I shipped my belongings from the UK to USA with GMS when my belongings arrived there was over 2000 worth of items destroyed I sent multiple emails to Gms to get compensated for how much I ve lost but instead they moved the case to this company My experience with emailing this company has been nothing short of a nightmare I ve sent emails where I haven t gotten replies and others which took them 2 weeks to respond to and I can t even ask any questions about my case When they actually got around to talk about compensating me they decided to compensate me for a few items and they only gave me 40 for each item totaling to 340 for 2000 worth of stuff destroyed Please don t business with this company they are horrible and I wish no one else has to deal with them

I would give this company no stars

I would give this company no stars Very dishonest company Poor and unprofessional at all stages and take forever to process claims Used eBay as a way to estimate value of goods damaged and tried to force me to settle

Absolutely despicable

Absolutely dispicable money grabbing company First they claimed we packed it so they won t pay because we everything packed by you will be excluded They still take your money upfront and don t go hey you packed everything so this is useless no they take your money and afterwards remind you of line XX So in our case we didn t pack it and we could proof it so they found another excuse of hey you didn t mention it so it s not covered fair so we will give you 50 for a frame that costs way more than that BUT there will be a fee of a 100 so at the end we regret to inform you that we won t pay a cent Spare yourself some trouble and anger with them and just look for someone else Looking at the other reviews here they are really as bad as I made the experience with I hope this helps people to spend their money wiser than we did Good luck with you move

Discrimination

This is a joke my health is an issue to them a woman named jo Nichilson says am a liar a hzve a to spill my whole life to try and get them to get my items refunded should need to know my buisness says my health an issue and that my time has lapsed because i dont keep well the papers will here of this my kids and me left way nothing i have money to renew but i will not as its not me who is lying about my goods am so infurated this company makes you feel like a liar my issues and my doctors dont lie Lets see what a court ssays

One of the worst companies I have ever

One of the worst companies I have ever dealt with Delay and obfuscation all the way Took days to reply to emails and constantly have to battle them for every penny out of pocket and out of patience with this awful awful company Consider private insurance if you are moving abroadBeware J Randall in particular

Ineffective and dishonest

I had to work with this company for my insurance claim As a matter of fact I had to do lots of work on my end besides submitting insurance claim forms and supporting pictures documents Some additional work I think would ve been their work such as mapping all the pictures in a separate excelsheet and items in the initial valuation form are done by myself I seriously doubted about their ability to work as an individual company