Bathpanelstore Reviews

Very Poor customer service

Very Poor customer service emails are just ignored Ordered the fixing kit and sealing strip which have never arrived Cant get hold of anyone and no response to emails BEWARE NO NOT BUY FROM THEM

Terrible service

Terrible service Panel arrived damaged on two corners and the sealing strip broken in two and wrong size After NUMEROUS emails never got back to me by phone despite leaving messages I was contacted by BRENDAN He asked me to send photos which I did straight away Haven t heard anything since Sent further emails and left several voice mails all to no avail No contact from them whatsoever Feel I ve been conned This is one of the worse companies I ve ever had the misfortune to deal with DON T use them

Panels were bowed on delivery and still

Panels were bowed on delivery and still are despite heavy weights for a week Dreadful company no response to emails or telephone MDF product is waste of money Plastic coating on 1 side it s never going to straighten

Poor bath panel finish

ordered the fixing kit with the bath panels and it didn t arrive with the order however this was sent quickly when reported so thank you for that However the quality of the panels is poor it would appear on making these panels that dirt or similar had got between the finish and caused slightly bumps which shouldn t have passed quality control so would not be recommending this company

Don t use

Don t use Bought a bath panel which was delivered without the plinth I ordered and was beaten up three of four corners dented I complained and was sent a standard form email saying that I should have inspected the goods on delivery So I guess I should have kept the DX delivery driver on the doorstep for twenty minutes while I checked that my 120 order of MDF was intact Remember this is just MDF Go to B Q buy a sheet for 12 paint it and save yourself having to deal with this shower

Appalling avoid at all costs

Ordered a panel which arrived late thanks to DX Unfortunately the courier didn t wait while we checked it they never do now but we checked it and it was damaged on one corner I emailed the company within 15 minutes of delivery and got an automated response saying that they d review it I ve received no response from the company despite more emails online messaging and trying to phone them They never answer the phone all their operators and constantly busy I don t think they have any PLEASE - whatever you do DON T buy from bathpanelstore because if you have any problems they really don t care

Don t buy from this company

We search high and low for bath panels without a plinth and found this company online We have just unpacked them and one is warped and it turns out to be painted MDF which we could have bought from anywhere so have wasted 297 45 We should have read the reviews so its partly my fault but the prices charged for something I could have bought from B Q and painted myself is shocking especially when I expected a quality wooden product DO NOT BUY You will be disappointed and as angry as we are

Poor Quality Product and Rubbish Customer Care

Whist the Bath Panel we purchased was of good quality the toilet seat lasted just a few months before it started to fall apart numerous emails have been ignored and I have received no feedback from this Company at all very poor Customer Care I won t recommend using their services to anyone

No refund terrible customer service

Really disappointing and extremely frustrating experience I ordered a bath panel and cancelled 15 hours later as I realised it was the wrong depth I knew that their T Cs said you could cancel within 24 hours for a full refund but even though I emailed about 8 times and called the bath panel arrived at my door a week later I refused delivery as I didn t want to pay return fees for something I had cancelled Then after 10 days of emails with no response they refunded me 50 of the price citing their policy on needing to cancel within 24 hours I have email proof that I cancelled within 15 hours but they appear to have ignored this repeatedly I know many other people who have experienced customer service issues with this company but i stupidly hoped it wouldn t happen to me I am now over a 100 out of pocket with no hope of getting my money back as I have never received an email response from them I sadly don t recommend this business at all