Bayphoto Reviews

Won t be using them again

Customer service is all of sudden absolutely horrendous Going days or weeks between replies promising callbacks which never arrived ignoring requests to reprint their mistakes sending my home address to our customers and not getting correct answers several times over is completely unacceptable EDIT TO RESPOND if that were true this review wouldn t have been necessary We sent 8 emails and 4 phone calls to your customer service team without receiving answers

terrible customer service

terrible customer service it seems as though their CS doesn t care to work through issues with their customers they very clearly list production times but then when production times are not met usually not even met within a few days of their stated lead time and we reach out to ask where our order is their only response is production times are not guaranteed and there is nothing they can do Such a bummer becuase we ve been happy with the final product but the other factors are not worth it and we ve had to let down our clients who were expecting their orders within a certain time frame

Their customer service is terrible

Their customer service is terrible They do what ever they can to blame the customer yet look at how they address issues in their chat CS - Annette C 6 2 2023 11 27 45 AM She you can call 800 435-6686 CS - Annette C 6 2 2023 11 27 03 AM That is a completely different area to order YOu must have accidently ordered from the wrong catalogApparently I made the mistake yet they can t stop making them one after another

They were good before sad

I don t want to waste a lot of time writing this My first experience in 2020 with this company was awesome I came back to order another print on June 9 2023 I placed my order and waited and waited I logged in several times to check to see if it has been processed Zero communication Nothing Today September 12 I logged in to cancel my order just so I don t eventually get charged for something I will print elsewhere Sad They were so good before

Bay photo used to be the absolute best

Bay photo used to be the absolute best lab to get what you what when you need it The past two times I used Bay photo they have disappointed me with with not having their products produced in the time they quote on their website Speaking to their customer service rep makes me realize they must have some serious issues there as they don t want to get involved with finding orders or helping the process other than flagging the order Meaningless when I told the agent that I was disappointed that Bay photo hasn t delivered in the way they used to she said that she was hanging up on me Well That s the last time I use this company

What a Disappointment

What a Disappointment I ve ordered several metallic prints from Bayphoto and they have always been attentive to getting it right Not this time I had to ask for a reprint because although I paid and asked them to be careful to make sure it doesn t print too dark I checked the histogram etc it printed very dark When I spoke about a reprint I expressly said - the bottom is perfect so no lighting there - but did they listen No Of course not The bottom of the photo water is so blown out it s just bright in several spots rending the image just awful Time to find another printer

Getting good customer service is like

Getting good customer service is like pulling teeth Had calibration issues and no one has called me back to fix them Also it seems as if they do not like giving refunds even if you are not satisfied The stuff I got back from them was actually horrible Not cool whatsoever

They use to be good

They use to be good I ordered 2 mental prints of different pictures They printed the same picture twice I called and the customer service person said they works make the one they didn t make I explained the quality was terrible I have waited 3 weeks and went a week calling and sitting on hold to be told they cancel the order No refund or remake

Underexposed and muted colors on one print

I ordered 3 prints and paid 2-day shipping It took almost 2 weeks to get them 2 of those 3 turned out okay but the third is horrendous Muted colors and way underexposed Unless this gets fixed this review stays up and I won t use them again

Reliable responsive fast affordable

I ve used Bay Photo for several years after becoming serious about printing affordably I ve found Bay Photo to be a quality printer responsive helpful fast and quite affordable Customer service once reprinted photos for me at no charge and worked with me to verify my home lighting to address color issues when in fact it was likely my fault the print turned out badly The care they take in packing even the most basic prints for shipping is impressive I will say that I find their print-ordering software Bay ROES clumsy and outdated with a UI that appears like something out of the early 2000s Still I will continue to work with it Bay Photo customer service print quality and delivery in my experience has been consistently very good and the prints they provide are likely the best anyone can do with this novice s submissions