Bbcicecream Reviews

Horrible Service - avoid at all costs

DON T order from the EU The returns process will cost you a lot of money and the customer service is really bad Their sizes as displayed online are not correct Never had a worse customer experience ever Would almost call it a scam but you can find the information about this online Just had too much trust in this company so it s my own fault I hope this review will help other people from falling in the same trap to compensate Will never order here again

ABSOLUTELY SHOCKING SERVICE I AM FUMING

Horrible Service having an awful time trying to get a refund for some jeans we replaced with a purchase of a larger size despite being a new customer and spending over 400 Absolutely disgraceful Just being fobbed off on emails even though I paid over 9 for special delivery and can see that my return was received over a week ago the excuse from customer services is we have a backlog that s it Order Number BBC118295

Pure filth scammers

ABSOLUTELY SHOCKING SERVICE I AM FUMING AS I TYPE THISORDERED TWO TSHIRTS ON THE 25th Of NOVEMBER AND NOW ITS THE 11th OF DECEMBER NO PARCEL HAS ARRIVED NEITHER CAN I TRACK IT WHAT AN INCONVENIENCE HAVE SENT A BUNCH OF EMAILS ALL I AM TOLD IS WE ARE WORKING ON IT ITS THE COURIER COMPANY DELAYING AND THERES NOTHING WE CAN DO ABOUT IT AT THIS POINT MY ADVICE IS DONT BUY FROM THEIR WEBSITE A RESSELER WOULD BE YOUR BEST BET RUBBISH SERVICES

Will not refund your return

Delivery arrived on time but have since returned the items Items returned well within 14 days and they are claiming to not have received the package even know proof of postage and delivery sent to them multiple times The most annoying experience is the fact that they ignore your emails for days and days and no one ever answers the phone number shown on the website I m still awaiting a refund along with many other people as I see form similar reviews on here Avoid at all costs

DO NOT USE

I paid a return myself and only got a refund after weeks and threatening legal action Do not risk using this company The quality of the clothes for the price tag was also pretty terrible DO NOT BUY

This company is disgusting KEEP AWAY

This company is disgusting KEEP AWAYI requested the courier the to deliver it another day Tuesday because I m away for the weekend for it to say delivered Friday there s no proof of delivery I ve obviously haven t got it because I m not at homeI contacted BBC and they say the following Hi there Thank you for your email Please note that we do not operate on behalf of the courier please file this complain with DHL They will be able to give you a proof of delivery ABSOLUTE DISGRACE OF A COMPANYUnder the Consumer Rights Act when you buy goods from an online retailer they are responsible for the goods until you receive them So if the courier loses the goods you ordered or they arrive damaged the retailer is responsible for putting things right not the courier MARK MY WORDS I WILL BE TAKING LEGAL ACTION AND I WILL TARNISH YOUR COMPANY TO LET PEOPLE KNOW NOT TO ORDER FROM YOU ORDER NUMBER ORDER BBC140641

No customer support return payments delayed

With returns which are on your own costs you wait forever for your money It is now more than 3 weeks they received my return parcel but I still wait for my money They do not reply to my emails Do not buy anything from that company

No customer support

No customer support I have requested refund based on poor quality but they have still not replyed on e-mail 4 weeks ago I do not know what to do