Bbr Reviews

Excellent personalised service

Excellent support and customer service The personal advisors are always helpful and quickly respond to queries and requests All costs and fees made very clear in advance and good support for selling wine you own The range of wines offered are excellent and make it easy to access certain wines it is not possible to get hold of otherwise

Special Christmas present delivered in time

Bought a special red wine for my son in law for Christmas online and was not disappointed Although the wine was a good vintage from the year they got married and not cheap as it was a special gift I chose to have named day delivery before Christmas Bottle arrived via dpd couriers who are normally pretty good but outer box was slightly damaged Luckily the contents were in a gift box which I had paid for and suitably packed so no damage Otherwise great service and so far lives up to its name

Excellent service

Order made on the 7th April arrived on the 9th April before Easter weekend which I didn t expect Big thanks to BBR for the efficiency

In defence of a truly remarkable company

I have been reading several review from customers who are complaining about poor service from Berry Bros Rudd I have been dealing with BBR since 1994 and have always received the highest standards of service and advice from them on both investment as well as drinking wines The comments I read may have a competitive element in them and are not truely a reflection of a company who operates at the highest level in all they do They are currently trying to satisfy demand from members of the public who maybe struggling to find wine from sources known to them This has placed unimaginably pressure on their system which is coming through now Please do not attempt to trash a wonderful company with a legacy which is truly unique

Excellent

Excellent - v happy customer for 10 years In all that time one issue with delivery - courier dropped a case - instantly replaced Traditional service knowledge and totally reliable Delivery and order this week no different - on time and dispatched quickly

Misleading impression of Berrys

I have been using BBR for around 15 years now and I am having difficulty reconciling my experience of them with some of the negative reviews in this site I don t think that they would claim to offer cheap wine but on the other hand it s rare to buy something that doesn t offer good value The complaints about BBX are frankly embarrassing for the complainant and show a complete lack of understanding about how it works - not failings on Berry s part yes you DO have to pay VAT and tax on wines bought in bond and no the prices AREN T set by Berrys read the FAQs And as for them being hard to contact try picking up the phone - it rings twice and they answer it

Never had any issues

Never had any issues and wine has always been delivered on time I stumbled across their low score and thought I should share my thoughts

Amazing customer service

Amazing customer service I wanted a gift delivered at short notice and nothing was too much trouble when I called I needed advice and it was great to be able to speak to someone The gift arrived and the receipient was delighted A great experience and I would highly recommend Berry Bros Rudd

Customer of 10 years looking forward to at least another 10

I ve been a customer of BB R for around 10 years now and in that time the only issue of note was that I had one corked bottle as part of a delivery - it was immediately noted and credited Through the guidance of my account manager having also moved countries throughout the decade I ve been assigned a local account manager and had the same exceptional service from all I ve been able to build a cellar for future drinking value c 30 a bottle and investment with advice on when what I should be buying selling bidding The range on the secondary market platform BBX is also exceptional as is the ability to bid on wine like a true marketplace