Bcaa Reviews

The underwriters for BCAA Travel

The underwriters for BCAA Travel insurance is a company called GLOBAL EXCELAVOID AT ALL COSTS RIPPOFF SCAMMERS I called their 1800 number and got verbal approval to get treatment for high blood pressure while in Texas on Dec 1 2023 and they keep requesting the same documents over and over Supervisor won t call you back and they accidentally disconnect the call when you finally do get through Biggest rip off company I ve ever dealt with and nothing but a bunch of crooks Nice move you guys You collected 500 a year for 3 years of travel insurance and then you scam us for 130 Are you kidding AVOID AT ALL COSTS BECAUSE THEY ARE A BUNCH OF CROOKS

I cancelled my membership back in 2022

I cancelled my membership back in 2022 It should have been cancelled with my housing insurance I moved to another continent Had no idea that were still taking out payments until I got a notification from them today Ridiculous

7 hrs and still no sign of my jump start

I am sitting outside Merritt BC in my RV going on seven hours waiting for a jump start No communication from BCAA or the local tow company they use unless I call Get same BS answer each time I call that they are 45 minutes to an hour away Zero customer service Brutal Avoid at all costs unless you use them in a large urban centre

My front car was totalled by a careless

My front car was totalled by a careless driver who doesn t know that you have to factor in the back end of the car when you turn a corner or their back end will crash your front end They reported it to ICBC who told me it was all down to BCAA from here on It is Tuesday 17 July I tried to phone the claims department starting at 4 45 and after I selected English with the number one Then all I got was a rapid busy tone I tried this several times and couldn t get through I got through on the internet to a chat agent who confirmed there was a problem with the phone system and gave me a different number with the other numbers to follow on She got in the Q so I did too She reported the phone system issue Then her office closed down I was in the phone system from 4 45pm to 9pm They would periodically announce a wait time of 70 minutes then 67 minutes then 45 minutes then unbelievably it would go back up to 70 minutes The automated voice and music was unbearable after 4 hours so I had to call it a day For BCAA to treat customers trying to effect a claim when they re stressed out already is just plain rude and offensive I regret doing the private portion of my car insurance with BCAA Also when I renewed it and got the BCAA portion the agent showed me the screen It said coverage at 2 800 000 He then said but it s really 3m it just doesn t say so My document printed out with the 2 8m coverage instead of the 3m so that is a lie and inefficient Can t recommend them Waiting 4 hours on the phone is shocking Victoria BC is expanding with so much extra housing and condos The traffic is already at a standstill and it s doubtful that our services are going to be able to serve Victoria residents comfortably from now on The government and council have officially ruined Victoria for all concerned

Brutal Service with a request for BCAA

Brutal Service with a request for BCAA roadside service waited for four hours Had to call back multiple times kept getting a BS answer Oh they ll be there in 5 to 15 minutes then called back Oh it s gonna be another 45 minutes Not sure what value there is at all for what you re paying for BCAA will be cancelling all four of our families cards immediately

The way BCAA travel insurance ignore

The way BCAA travel insurance ignore their customers is unbelieveable I bought a family multi-trip yearly policy They refused to allow me to claim for flight delay initially claiming that my policy does not cover for delay then later another rep said it covers but I had to notify them in advance of the trip through a link that was never sent to me when I purchased the policy I made a complain and they said will hopefully get back to me in 48 hours and after 30 days i heard nothing I wrote to complain to ombudsperson and according to their website will respond in 5 business days Again no response till now which is almost 10 business days For such a big company to provide such bad client service it is unbelievable to say the least

Worst joke ever every year I wait an

Worst joke ever every year I wait an hour for an international Drivers license longtime member so disappointed location BCAA hillside victoria bc

Have been a BCAA customer for decades

Have been a BCAA customer for decades Have our home cars and motorhome insurance with them I recently needed to make a claim and the service has been non-existent There is so much to tell here but I ll start by saying they leave you to fend for yourself Repeated emails phone calls and inquiries on how to proceed with repairs and claims process is unlike anything I ve ever seen from an insurance company I hate to say it but even ICBC treats you better I made my claim on Aug 4th It is now Sept 10th and I m only now being told to submit my bill for reimbursement despite numerous emails and calls The claim was a simple one -single vehicle 1700 dollars Who knows when I ll see my money I visited my local BCAA office to complain and was told that apparently this is a common theme I was also surprised to learn that BCAA insurance is not even a BC company They are in Ontario The only insurance product that is in BC is the home owners policies I will no longer deal with BCAA for anything other than roadside assistance theres a whole other nightmare