Bcu Reviews

The worst bank in the universe

The worst bank in the universe These people are charging me for an undeliverable title because they refuse to fill out paperwork that the government has directly told them to fill out They don t record any of the government conversations and continue to play games 6 months of this nonsense I m literally having to sue them just so I can get a single piece of paper filled out that takes about 5 minutes It is the law and required BCU is such a bad group It s going to be the biggest pain pulling all my banking away from these people What an insult DO NOT USE THIS BANK Not only that but they basically stole an entire car payment from me that I have to fight for You make a payment it doesn t apply to the balance then they ignore you You need a lawyer just to do business with them Trump s America All scams

Victimized twice a customer wrote me a bad check and this Bank made unauthorized changes to my account when they closed it

A customer wrote me a bad check They told me that once the fees were paid that my account would be fine They lied I paid the fees and they closed my account with no warning and caused serious paycheck delays Don t bank with them With how they do things at anytime you could not have access to your money until the payment is reissued from your employer

This is the WORST bank to bank with

This is the WORST bank to bank with Please run I recently had fraudulent activity on my account They cancel the cars which is normal I was told a new card was shipped May 25th only to find out June 6th my card was sent to the wrong address I then spoke with someone who claim they will overnight me a new card since my rent is late now however that was June 6th and today is June 7th and I haven t received notification on a email about delivery I have an account with ups and an account with fed ex to where I can see incoming deliveries I found out I will not receive my card until Monday evening on June 10th Meaning I have been put in a complete hole I cannot get a virtual card info to even pay my rent To add insult to injury my overdraft protection was taken away from me for 6 months because of fraudulent activity which I reported it Horrible leadership customer service workers

Third time this credit union paid the

Third time this credit union paid the bill then took money back Charging me fees Customer service doesn t help Can t understand them This is causing bills to be late even paid before due date This is illegal Will be leaving this credit union and only few months in

Don t Bother

After my mother passed we had to distribute funds from her IRA accounts One was at Vanguard and the other at Baxter Baxter s customer service was truly prehistoric compared to Vanguard Had to send a PAPER check to my Vanguard account Then I needed tax information to complete my US return Vanguard quickly gave me the info while Baxter after 3 different calls where I was promised information stonewalled me making my life needlessly difficult Why deal with such incompetence Just work with the big boys

Worst bank to use

Worst bank to use I currently have them because of my car loan and I cannot wait for this loan to be paid off I had an account that was charged off and paid and reopened my checking account to make it easier to pay my car loan which is another mission in itself They will not let me use the atm or mobile deposit and want me to wait 6 months no thank you once my loan is paid I am out do not waste your time with this Credit union

I am writing yet again to express my

I am writing yet again to express my frustration with the dreadful customer service at Baxter Credit Union Baxter management has zero regard for wasting customers time I have lost countless hours waiting on hold and have often simply hung up after long-drawn-out wait time And I am not just referring to minutes I am talking hours After finally getting through if you need to get transferred then disconnected is always a frustrating experience When and it continues to happens you get to sit on hold again and start all over This is not an isolated incident Baxter s race for automation has resulted in a complete lack of concern for customer time It seems that you fail to recognize the direct impact of how consumers time is wasted while you continue to move farther away from what customers truly want Furthermore there s your callback system which leaves customers uncertain about when or if they will ever actually receive a return call It is another way for Baxter to provide minimal real customer service instead of hiring real people to address real issues More consumer wasted time I ve waiting on hold for over an hour only to find out that the wire transfer department had already closed for the day This lack of timely support shows that Baxter management never has to deal with disgruntled customers directly I guarantee that all members of Baxter would not appreciate being treated in this manner If you re willing to give up your life just to wait Baxter out then perhaps you might eventually get assistance I did manage to speak with a very helpful representative named Alex but my issues stem from your systems and the complete disregard for wasted customer time I am in the process of transferring all of my accounts out of Baxter ASAP

This is a great financial institution

This is a great financial institution They go to bat for you They helped me find Cash Deposit ATM s Gave me a Great Loan Deal It s a shame they don t do shared branch services like other credit unions But I have found no drawback to them They always find a way to help me do what I want Thanks BCU