Beauty-ella Reviews

Avoid Avoid Avoid and save your time and money

Also known as Ella BeautyI don t even want to give this company 1 star I had waited over 8 weeks for my bag to arrive so I contacted their contact page They claim my original bag being sent 3 months ago had being sent to the wrong address and it had been sent back to them note they didn t contact me to tell me this they asked for my address again and I gave them my correct address as per their system and details I gave them when I first brought the bag suspect activity number 1 I asked for refund they instead said they are sending new one to me I advised many many times I don t want a new bag I want a refund as I didn t trust them and my bag which I ordered for holiday had not arrived in time Bag arrives with no strap attached so can t use it quality also not good on rest of bag Advise 3 times again I want refund they said they will look into it then said they will send me another bag Which I didn t want Suspect activity no 2 Lots of arguments over email with no contact details or legit email signature at the end of Lisa Stokers emails she s apparently the customer services rep suspect activity no 3 I have now engaged the Trading Standards Credit Card Company and Financial Ombudsman to try and get my money back as they have broken so many legal and customer protection laws since the 16th April and it s now coming to the end of July On looking at their website all of their bags are 5 stars and lots of reviews of happy customers all 5 stars also very suspect esp when the website doesn t allow for leaving reviews so where are they all coming from Suspect activity no 4 Avoid avoid avoid

Not impressed so far

Not impressed so far can t track delivery and no answer to my emails Quick enough to take the money Not good enough

Looks like I ve been scammed

Looks like I ve been scammed I m always careful and check reviews but this time it all looked legitimate DO NOT USE THIS COMPANY BUNCH OF SCAMMERS

This company is a joke

This company is a joke Ive waited over 2 weeks and still not received what I ordered Ive contacted them several times via email and no reply They say it s been dispatched to the courier but tracking states they haven t received it Looks like a scam Avoid this company

I waited a few weeks for my bag to

I waited a few weeks for my bag to arrive When it eventually came it was the wrong colour which they had picked I ordered black it s a hideous royal blue I ve sent them emails asking how to return it and eventually when they reply they say contact the courier if not delivered correctly Honestly I give up It s off to a charity shop

It has been almost a month since I

It has been almost a month since I placed an order I have received several emails from the support team with the tracking number When I track my order a DHL in German appears I sent an email to request the cancellation of my order however there has been no response I will now dispute this charge with my credit card company This is an unreliable company

Don t touch this company

Don t touch this company I ordered a bag 5 weeks ago So far I ve not received it I ve sent 12 emails chasing delivery Customer services take ages to reply and when they do with apologies blaming the courier company When I asked for a refund I was told as the bag I d not received wasn t damaged it would cost 14 to return Exasperated I explained I cant return what I ve not received Horrendous experience a rip off

SHOCKING CUSTOMER SERVICE

I ordered from this company on 14th JanI still don t have my bag I have emailed and NO REPLYI had read reviews that said the product takes some time to come I am going on holiday this weekend required the bag for then Thought 5 weeks would have been sufficient time Disgusting poor customer service I note they were quick enough to charge my credit card Now going to try claim back through my credit card