Beautysense Reviews

Out 150 Didn t ship full order

Placed 200 order for five items They only shipped one Contacted them they said order had shipped Again explained only one package received with one item They implied I was lying as just said again my order had been shipped and received They should have checked order weight with shipment weight They didn t care and were not interested in solving it I was just out my 150 Will not shop or recommend them DO NOT RECOMMEND

i ordered a skinceuticals set

i ordered a skinceuticals set it cost me over 250 00 The product is a knock off bottles were completely different The smell of the Vitamin C serum was not the same Have asked for full refund

Vivier purchase from BeautySense

Purchased three Vivier products from beauty sense however none of the items had seals and one item was broke open at the top and had leaked into the box I immediately emailed the company with pictures and received the below response Note that I live in a condo and parcels are delivered inside the building I replied with that detail and have received no response I m still surprised at their approach to me as a customer Horrible business practice will never use this company again Hello Pamela Thank you for your email We are sorry to see that your Vivier Hexam product arrived damaged This is likely due to the harsh temperatures Should you order from us in the future you may kindly provide us with your order number and we can ship your order with the option to sign upon delivery This will ensure that the products are not exposed to the cold We regret to inform you that the Vivier Hexam is currently out of stock and we are unable to provide a replacement product at this time Additionally kindly note that Vivier does not seal the boxes that contain their products We appreciate your business and we greatly apologize for the inconvenience Please do not hesitate to contact us should you have any other questions or concerns Warm regards AmyBeautysense ca1-855-922-3636

Order not received

My order did not arrive even though tracking says it was delivered to my mailbox Tried to contact them several times via phone and chat no response to any messages Just goes into voicemail They take your money and get nothing in return Watch out Would rate as zero if that was possible

Send me wrong item no answers on calls

Send me wrong item chipper then I ve ordered No answers on the phone call or email The other order was good communication before through email also was good I m disappointed with the service this time and the speed of answers which I didn t get

STAY AWAY THERE IS NO CUSTOMER SERVICE IF YOU HAVE A PROBLEM

I have been trying to connect with someone at Beauty Sense via email and phone and cannot get anyone to respond to me The product I received wasn t sealed properly and then I had an allergic reaction to it I took photos and want to report this but all my calls and emails are being ignored This is totally unacceptable The customer service is non existent Allergic reactions are a very serious matter and should be addressed promptly and no one seems to care I would stay clear of this company as they seem to be fraud

Fake Product

I ordered Skinmedica Retinol from this company and received a knock off product I have been using this product for years with no issue so when this bottle irritated my skin my first time ordering from them I became suspicious I compared the bottle I had with the real product and there were differences I emailed them but the response denied this and dismissed my concerns I got a new bottle from elsewhere with no issues Later I tried the bottle from Beauty Sense one more time and again it irritated my skin Definitely a fake product

Sent a waste don t answer on the calls Negative feedbacks are true

I ordered after read feedbacks from trustpilot but I was wrong it s a scam They send waste the cream contained an extra liquid This means that they stored it wrong this product was spoiled Or the best before was expired Another product just disappeared from the bottle after some time I spent money on an expensive cosmetic but got this trash More than 400 dollars They sent me wrong item chipper then I ve ordered No answers on the phone call or email It was difficult to replace the order So it s impossible to send a bad quality product back I will never buy anything at this shop As I don t have any rights as a buyer there